In my opinion, not for smaller companies
December 16, 2024

In my opinion, not for smaller companies

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Professional

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

We used it to organize our client database, send our prospect emails, check on advances, give follow up and track progress. The product does address the follow ups and organization.

Pros

  • Help with organization
  • Track progress
  • Help follow up with clients

Cons

  • Assistance from support teams
  • Price
  • Difficulty modifying and personalizing if not familiar with tech
  • Not so useful
  • Too expensive
Because I am fairly sure this tool is great for bigger companies, however, smaller businesses could be spending too much when investing in it

Do you think Salesforce Agentforce Sales delivers good value for the price?

No

Are you happy with Salesforce Agentforce Sales's feature set?

No

Did Salesforce Agentforce Sales live up to sales and marketing promises?

No

Did implementation of Salesforce Agentforce Sales go as expected?

No

Would you buy Salesforce Agentforce Sales again?

No

I think that Salesforce Sales Cloud is a much better platform for bigger companies than the one I used it with. It helped with giving us a perspective of what we needed, but the technology may have been too technical for some of the not-so-experienced members of our teams.

Agentforce Sales Feature Ratings

6.4
Customer data management / contact management
10
Workflow management
6
Territory management
4
Opportunity management
6
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
4
Quote & order management
4
Interaction tracking
8
Channel / partner relationship management
6
2.3
Case management
3
Call center management
2
Help desk management
2
7.5
Lead management
8
Email marketing
7
5.7
Task management
10
Billing and invoicing management
4
Reporting
3
3.7
Forecasting
2
Pipeline visualization
4
Customizable reports
5
10.0
Custom fields
10
Custom objects
10
Scripting environment
10
API for custom integration
10
4.0
Role-based user permissions
4
Single sign-on capability
4
10.0
Social data
10
Social engagement
10
5.0
Marketing automation
5
Compensation management
5
1.0
Mobile access
1

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