Salesforce Sales Cloud Review
November 05, 2025

Salesforce Sales Cloud Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Modules Used

  • SalesCloud

Overall Satisfaction with Salesforce Sales Cloud

It’s mainly used to set up contracts with caretakers, companies, and enterprises. That’s it — not with the insured individuals, but specifically for managing contracts with caretakers.

Pros

  • The customizations - We have an organization that operates differently from most companies, so we’ve had to implement quite a few customizations — and Salesforce allows us to do that quite quickly. Most of the time, delays come from dependencies on other internal parties rather than the system itself.
  • From my perspective as a consultant, one of the biggest advantages is that everything is in Salesforce — all the details, all in one place. The ability to customize it easily is a big plus; there’s really a lot you can do with it.

Cons

  • From a user perspective—especially from the UI side—the feedback I often hear from end users is that it’s not always very user-friendly. The usability could be improved, and more intuitive options could be available to make the application easier to work with. Right now, we have to implement quite a few customizations to improve the user experience. It might also be partly due to legacy elements within the company, since Salesforce has been used here for more than 15 years. Sometimes we run into older implementation issues that slow us down or make it harder to move forward quickly because of past configuration decisions.
  • Yeah, it helps the business gain better insights and adapt to the changing demands in the market. In the insurance sector, for example, caretakers like hospitals and medical providers are now requesting different types of contracts — some tiered, others with unlimited tiers. That shift is happening now, and we need to address it for them. Salesforce really helps us support and adapt to those evolving business needs.
Mendix. It’s somewhat comparable, but not really a true CRM.

Do you think Salesforce Sales Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Sales Cloud's feature set?

Yes

Did Salesforce Sales Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Sales Cloud go as expected?

No

Would you buy Salesforce Sales Cloud again?

Yes

In the end, I think we can always make it fit — and that’s one of the powers of Salesforce. Because of its flexibility and wide range of possibilities, you can really make it work for almost any need. The key, though, is to make thoughtful decisions upfront and plan carefully how you set it up. If you do that, you’ll end up with a truly flexible and effective system.

Salesforce Sales Cloud Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Territory management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using Salesforce Sales Cloud

Well, there are still some limitations because of legacy systems, and at the moment, that’s maybe also a Salesforce thing. Salesforce is so broad now that the focus seems to have shifted — right now, a lot of attention is going to Agentforce and Data Cloud, which support AI, but there’s less focus on the core systems like Sales and Service. It feels like there hasn’t been much new development in Sales Cloud. Of course, sales will always be sales, but from a technical perspective, it could be more advanced. So I think Salesforce should refocus a bit — not just on Agentforce and Data Cloud, but also on its core products like Sales and Service.
ProsCons
None
None

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