Item: Salesforce Service Cloud
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I am a consulting partner of Salesforce and have implemented service cloud for clients. The tool is very useful and provides many benefits for clients that want to engage directly with customers while capturing data and useful analytics. The Community Cloud provides efficient self-service and case management is efficient in servicing customers in a professional/interactive manner.

Pros and Cons

Efficient self-service
Workflows provide automatic and personalized communications
Easy to deploy

Difficult to implement a complex security structure within Salesforce communities

Return on Investment

Helps decrease service costs

Likelihood to Recommend

I am likely to recommend SFDC Service Cloud to those users that want to provide a window into Salesforce for customers or partners while enhancing collaboration. The service cloud is not the cheapest solution, so may be too expensive for smaller companies that aren't dealing with a large volume of customers to begin with.

SFDC Service Cloud

Software Version

Overall Satisfaction with Salesforce Service Cloud

Use Cases and Deployment Scope

Pros and Cons

Return on Investment

Likelihood to Recommend

Salesforce Service Cloud Feature Ratings