SFDC Service Cloud
June 06, 2016
SFDC Service Cloud

Score 8 out of 10
Vetted Review
Verified User
Software Version
Enterprise
Overall Satisfaction with Salesforce Service Cloud
I am a consulting partner of Salesforce and have implemented service cloud for clients. The tool is very useful and provides many benefits for clients that want to engage directly with customers while capturing data and useful analytics. The Community Cloud provides efficient self-service and case management is efficient in servicing customers in a professional/interactive manner.
Pros
- Efficient self-service
- Workflows provide automatic and personalized communications
- Easy to deploy
Cons
- Difficult to implement a complex security structure within Salesforce communities
- Helps decrease service costs
Comments
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