Salesforce makes database management easier
July 20, 2016

Salesforce makes database management easier

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Salesforce Service Cloud

Our association uses Salesforce for our member database.


  • Easy search function
  • Integrates with our email client
  • Updates and changes are easy to make


  • Event registration
  • Enhanced search functions
  • Ability to track no shows to an event
  • With everyone able to update information, the data is much more accurate.
  • Our email list is substantially more accurate.
The ease of use of Salesforce sets it apart from iMIS. It's far more intuitive for all staff. The additional features (such as Chatter) are nice extras.
It is really good for managing large databases with lots of information that needs regular updating. The internal chatter feature is a nice way to share information across an organization without sending multiple emails. The digest feature is a nice perk.

Salesforce Service Cloud Feature Ratings

Organize and prioritize service tickets
Not Rated
Expert directory
Not Rated
Subscription-based notifications
ITSM collaboration and documentation
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
Not Rated
Internal knowledge base
Not Rated
Customer portal
Not Rated
Not Rated
Social integration
Not Rated
Email support
Not Rated
Help Desk CRM integration
Not Rated

Using Salesforce Service Cloud

It's overall easy to use once you know what you're looking for and how to use the search function.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Updating information
  • Making changes to profiles
  • Merging what we call data points and what Salesforce calls data points
Yes - very well. It's super seamless for the staff Chatter function and even updating profiles from the mobile version is easy.


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