TrustRadius
Salesforce Service Cloud Improves Customer and Business Relationships
https://www.trustradius.com/help-deskSalesforce Service CloudUnspecified8.7225101
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June 20, 2019

Salesforce Service Cloud Improves Customer and Business Relationships

Score 10 out of 101
Vetted Review
Verified User
Review Source

Software Version
Professional

Overall Satisfaction with Salesforce Service Cloud

In my function specifically, I use Salesforce as an educational tool through Trailhead by Salesforce, where I learn about it in order to become a more effective marketer and subject matter expert in the technological sector. In my company, we work with companies to implement Salesforce Service Cloud to help them advance their business processes and meet their goals more effectively. It is customized and tailored to meet their needs.
  • Customer Relationships
  • Business Relationships
  • Streamlined Information in a Centralized Datahub
  • None that I can think of
  • Improved Customer Relationships
  • Improved Ease of Use
  • Improved Business Relationships
Salesforce Service Cloud is a leading product for a reason. It's easy for new and seasoned technological users to pick up on. Salesforce Service Cloud makes sense for businesses of different sizes and across industries to benefit from in some way, shape, or form. Customers will be just as happy as the businesses that implement the technology.
I would recommend others use Salesforce Service Cloud based on my experiences working with a variety of companies within different industries to find success. If your goals are to improve customer relationships, which is likely for most organizations, then implementing the software shouldn't be second-guessed. Salesforce Service Cloud is an innovative product that just keeps evolving—you can trust it to evolve with your own needs as you grow.

Salesforce Service Cloud Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
Ticket creation and submission
10
Ticket response
10
External knowledge base
10
Internal knowledge base
10
Customer portal
10
IVR
10
Social integration
10
Email support
10
Help Desk CRM integration
10