Salesforce Service Cloud Reporting
October 17, 2025

Salesforce Service Cloud Reporting

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Enterprise

Overall Satisfaction with Salesforce Service Cloud

We use Salesforce Service Cloud for case management and the reporting is where we need some expertise

Pros

  • Agent can record case details
  • Associate contact seemlessly
  • Attach voc

Cons

  • Case creation for follow-up deals
  • Routing
  • Reduction in ticket resolution
It works seem less with all CTI
We have both sales and service

Do you think Salesforce Service Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Service Cloud's feature set?

Yes

Did Salesforce Service Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Service Cloud go as expected?

Yes

Would you buy Salesforce Service Cloud again?

Yes

Reporting

Salesforce Service Cloud Feature Ratings

Incident and problem management
7.4
Organize and prioritize service tickets
7
Expert directory
8
Subscription-based notifications
7
Ticket creation and submission
7
Ticket response
8
Self Help Community
8.0
External knowledge base
8
Internal knowledge base
8
Multi-Channel Help
7.0
Customer portal
7
IVR
8
Social integration
8
Email support
6
Help Desk CRM integration
6

Comments

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