Review from a biased user
November 28, 2022

Review from a biased user

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Ariba Procurement

This is the standard product to manage vendor invoices. Overall it is quite good and straightforward. From the end user perspective it is a bit late to the show as the UI/UX is a bit outdated. For example when you have to select/fill some of the fields the interface is not the friendliest to the user. I would propose to have a better/smarter "search as you type" inputs for approver fields and similar that have to be pre-filled

Pros

  • Vendor invoice management
  • Invoice payments
  • Procurement

Cons

  • UI
  • UX
  • Pre-fill of the fields based on historical data
  • workflow
  • I2P
  • Procurement
  • It is best if you already run SAP
  • It may require some additional setup and maintenance if you depart form best practices
  • It lowers indirect tax risk
As an end user I tend to prefer modern interfaces. It may be good for the backend users in accounting, but for me it is obvious that all the email notifications and built in interface is lacking on the overall state of UI/UX in the industry. It is not the worst of course if compared to those of the biggest competitors though (company starting with "O").
  • Product Features
  • Product Reputation
  • Other

Do you think SAP Ariba delivers good value for the price?

Yes

Are you happy with SAP Ariba's feature set?

Yes

Did SAP Ariba live up to sales and marketing promises?

Yes

Did implementation of SAP Ariba go as expected?

Yes

Would you buy SAP Ariba again?

Yes

It is well suited for bigger companies that have many sources for invoices. It is good to automate repetitive tasks/purchases and ensure proper business workflow. It is not very welcoming for the younger generation as they expect much modern interfaces and layouts. It may be not very straightforward for the first time users, which can be avoided by proper training. But wouldn't it be best if the system was intuitive and easier to learn?

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