Item: SAP Field Service Management
Rating: 8
Author: Verified User

Overall Satisfaction with SAP Field Service Management

Use Cases and Deployment Scope

We use FSM to optimize scheduling & planning capabilities for Missions & Maintenance management. In addition, it is also used for Mobile interfacing for Techs.

Pros and Cons

Pros

Skill based technician identification
Dispatching board brings an intuitive interface for scheulers
Mobile app brings easy to use user interface

Cons

Rigidity in screen modification on Mobile application
Windows apps lacks features like iOS & Android apps
Capacity based planning & scheduling is missing

Usability

Rigidity in screen enhancements. It very much relies on smarts forms which is good but it lacks the features like Inspection rounds which is more data driven for Inspections.

Key Insights

Do you think SAP Field Service Management delivers good value for the price?

Yes

Are you happy with SAP Field Service Management's feature set?

Yes

Did SAP Field Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SAP Field Service Management go as expected?

Would you buy SAP Field Service Management again?

Yes

Good for Field Service but not good for Shop based Maintenance. Scheduling capabilities are limited to people only and lacks support for multi-resource scheduling. Rigid on Mobile application enhancements. Doesn't support Inspection rounds or similar functionality to capture qualitative or quantitative inspection results.

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FSM Review