SAP Field Service Management - Why or Why Not
Updated December 13, 2025

SAP Field Service Management - Why or Why Not

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP Field Service Management

We are implementation partners and are working on prebuilt solutions. Our present use case k s around energy and utility industry. Mainly assigning jobs to technicians

Pros

  • Front end is good and user friendly
  • Drag and drop functionality for assignment work nice
  • As it is a mobile product so the user can work on phone also

Cons

  • Middleware e.g. CPI needs to be more smooth
  • There are two different type of configurations for service orders and maintenance order. It should be similar/ in sync
  • Creation f user is a bit complex
  • Initial config is not documented in good manner. We hot in to many issues and document did not hep us
  • AS OF NOW THERE IS NO ROI
SAP Field Service Management could be a good tool to use if the initial setup, replication and user Saket up could be improved

Do you think SAP Field Service Management delivers good value for the price?

Not sure

Are you happy with SAP Field Service Management's feature set?

Yes

Did SAP Field Service Management live up to sales and marketing promises?

No

Did implementation of SAP Field Service Management go as expected?

No

Would you buy SAP Field Service Management again?

Yes

Front end is good. Initial set up is not smooth

Using SAP Field Service Management

15 - They are consultants and generally helping client in implementing FSM
18 - To support the tool one should have knowledge of SAP- PM/CS/SD and CPI
  • Dispatching schedules to Field service representatives
  • Checking and assigning work to field representatives
  • Updating the backend solution with updates from field representative
  • Integrating backend S/4 system to FSM
  • Assigning work to field representatives to
  • scheduling work in FSM
  • Informing field representatives of the routes and efficient ways to plan their work
Though it is good tool but still having issues with stability and need good amount of technical support to implement

Evaluating SAP Field Service Management and Competitors

  • Cloud Solutions
  • Integration with Other Systems
I will look for the extent to which support is available for the product

SAP Field Service Management Support

Support is not very good
ProsCons
Good followup
Problems get solved
Kept well informed
No escalation required
Slow Resolution
Difficult to get immediate help
Slow Initial Response
Yes - no
yet to experience this

Comments

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