Field Service Management Software

Field Service Management Software Overview

Field Service Management (FSM) Tools are used to help businesses with onsite services and agents track, manage, and maintain projects. FSM Tools provide ways to accept and handle requests, schedule onsite personnel, deploy machines or equipment, create cleaning or repair appointments, create project schedules, and share information among users. They can also be used to assist with regulation compliance, payment processing, and inventory management.

FSM Tools can optimize the everyday tasks of field service, such as scheduling, work request management, and recalling customer and client information. Because of this, an FSM Tool can improve employee efficiency and productivity, which in turn improves customer satisfaction. Additionally, FSM Tools can provide excellent visibility into onsite projects by measuring progress, managing workflows, and visualizing data.

Top Rated Field Service Management Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Field Service Management Products

(1-25 of 136) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Oracle Service

Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.…

Key Features

  • Email support (75)
    85%
    8.5
  • Ticket creation and submission (74)
    82%
    8.2
  • Internal knowledge base (75)
    81%
    8.1
Method:CRM

Method:crm is a QuickBooks-integrated, web-based CRM platform.

Key Features

  • Customer data management / contact management (20)
    99%
    9.9
  • Opportunity management (18)
    85%
    8.5
  • Workflow management (18)
    82%
    8.2
Verizon Connect

Verizon offers a fleet management platform in Verizon Connect, emphasizing asset tracking and GPS, clear maps and route optimization, and fleet KPI tracking.

CoConstruct

CoConstruct, from Buildertrend since the November 2021 acquisition, is a custom builder & remodeler software. It allows users to enter data once and have that information flow through the estimate, specs, selections, bids, proposals, change orders, and budgets, including to and…

Key Features

  • Photo documentation (14)
    77%
    7.7
  • Issue tracking & punchlists (14)
    69%
    6.9
  • Jobsite reports (14)
    65%
    6.5
ServiceTitan

ServiceTitan is a cloud-based field service management solution. The platform includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and QuickBooks integration. The platform's core product offers advanced job…

Kickserv

Kickserv is a field service management solution offered by ReachLocal. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.

ServiceNow Customer Service Management

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented…

Key Features

  • Ticket creation and submission (7)
    88%
    8.8
  • Organize and prioritize service tickets (7)
    77%
    7.7
  • Ticket response (7)
    66%
    6.6
simPRO

simPRO, headquartered in Brisbane, provides business management software for the trades and services industry. The solution combines field service management with asset tracking and maintenance, project management features with resource scheduling, and invoicing. For enterprises,…

Mhelpdesk

Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business…

Jobber

Jobber is field service management software from the company of the same name in Edmonton, Alberta.

ServiceMax

ServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better…

Azuga Fleet

Azuga in San Jose offers their fleet management software, Azuga Fleet, to government or insurance agencies requiring telematics or road usage charging, GPS capabilities, fleet tracking and analytics for optimization.

Skedulo

Australian company Skedulo offers their eponymous workforce management software optimized for managing a team of mobile employees working in the field.

Salesforce Field Service (Click Field Service Edge)

Salesforce Field Service, including and replacing the former Click Field Service Edge (CFSE) that was acquired with ClickSoftware by Salesforce in 2019, is a field service management software solution, offered in a modular fashion to meet the needs of a wide range of organizations.…

AT&T Workforce Manager

The AT&T Workforce Manager is a field service management and workforce scheduling solution that includes a set of modules and applications suited to the needs of service businesses (e.g. HVAC) that rely on field technicians.

IFS Cloud

IFS is a low-code / no-code approach to IFS solution suite, supporting various industries including aerospace & defense, construction, energy & utilities, and manufacturing with ERP, EAM and field service management functionality. IFS Cloud can be run as a service from IFS, or in…

HouseCall Pro

HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.

ECI e-automate

ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.

FieldRoutes

FieldRoutes is a cloud-based and mobile SaaS provider for field service businesses. The platform automates all aspects of field service operations for enterprise and small business customers that span office management, advanced route optimization, payment processing, digital sales,…

COBRA Business Operations

COBRA Business Operations offers the COBRA suite of business management software applications, supporting electrical contractors and plumbers by providing accounting (including AP), project tracking and estimating tools, planned maintenance and service management with service invoicing,…

Travelize

Travelize is a Field Employee Monitoring App along with on-premises deployment options in order to suit all types of organization. The application consists of multiple features such as real-time employee location tracking, automatic meeting reminders, and image attachment along…

Accruent Field Service Management - vx Field

Accruent's vx Field connects field staff with dispatch and critical information to improve service execution, parts tracking, and invoicing. vx Field helps the user create business value through planning, consistent service execution, and performance analysis.

ServicePower

ServicePower is a field service management firm that has been in the mobile workforce management space since 1996. It includes features such as schedule optimization, mobile workforce management and tracking, and built-in business intelligence.

Dispatch

Dispatch is a field service management platform for brands that use 3rd party contractors to install, repair, support or maintain products for customers. It allows brands to find and hire contractors, and allows contractors to communicate about service details with customers from…

Cryotos

PiqoTech Software Solutions is a software organization based in India that offers a piece of software called Cryotos. Cryotos is CMMS software, and includes features such as asset tracking, inventory control, mobile access, preventive maintenance, scheduling, service history tracking,…

Learn More About Field Service Management Software

What are Field Service Management Tools?

Field Service Management (FSM) Tools are used to help businesses with onsite services and agents track, manage, and maintain projects. FSM Tools provide ways to accept and handle requests, schedule onsite personnel, deploy machines or equipment, create cleaning or repair appointments, create project schedules, and share information among users. They can also be used to assist with regulation compliance, payment processing, and inventory management.

FSM Tools can optimize the everyday tasks of field service, such as scheduling, work request management, and recalling customer and client information. Because of this, an FSM Tool can improve employee efficiency and productivity, which in turn improves customer satisfaction. Additionally, FSM Tools can provide excellent visibility into onsite projects by measuring progress, managing workflows, and visualizing data.

Field Service Management Tools Features

The most common Field Service Management Tools features are:

  • Work order management
  • Dispatch management
  • Personnel scheduling and task assignment
  • Fleet tracking
  • Reporting and analytics
  • Data visualization
  • Service request management
  • Inventory management
  • Document management
  • Customizable dashboard
  • Delivery scheduling and tracking
  • Gamification features
  • Payment processing
  • Third party integration
  • Time clock features
  • Contact base and CRM support
  • Offline and data sync options
  • Work order history management
  • Internet of Things support
  • AI and machine learning optimization
  • Web, cloud, and on-premise deployment

Field Service Management Tools Comparison

When choosing the best Field Service Management Tools for you, consider the following:

Industry. While any FSM product could feasibly be used for any business, some vendors have designed their products to be more efficient for specific industries. Praxedo, for instance, features tools that are more efficient for technicians, such as quick access to CRM account information while on site. Conversely, ThermoGRID is designed to automate the day-to-day tasks of residential contractors.

Standalone vs. packaged product. When choosing an FSM Tool, one of the most important considerations is whether a standalone product or one that integrates with other products is a better choice. This is because many vendors offer their FSM as a segment of an overall service package. As such, they may not allow users to purchase the FSM by itself. A product package is a great option if you are looking to incorporate new software tools or update a workflow, but it can be costly.

Mobile access. Some products may offer mobile, tablet, or phone browser access. These features are useful for businesses with multiple field agents who need to communicate or share resources while on-site or with clients. They can also be used to access other features while away from a primary desktop or laptop, such as scheduling, delivery tracking, or capturing client signatures.

Delivery asset tracking features. If you need to manage drivers and delivery assets, be aware that some FSM Tools provide much more robust features to help you with these tasks. This can include dashcam support, driver coaching, mileage tracking, fleet management, and automated equipment triage.

Pricing Information

Field Service Management Tools pricing is based on the number of users per month and the features in each subscription tier. FSM prices range between $27 and $199 per month at the lowest subscription tiers. Free trials and custom packages are available.

Related Categories

Frequently Asked Questions

What do Field Service Management Tools do?

Field Service Management Tools are used to streamline services performed by onsite agents. These tools include scheduling, document management, work order management, delivery and asset tracking, and automated service request processing.

What are the benefits of using Field Service Management Tools?

Field Service Management Tools improve the quality of services in the field by allowing agents to quickly access customer and task information. This improves customer satisfaction, agent efficiency, and work order completion time.

What are the best Field Service Management Tools products?

How much do Field Service Management Tools cost?

At the lowest subscription costs, Field Service Management Tools range between $27 and $199. Custom plans and free trials are available.