Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.
Field Service Management Software
Field Service Management Software Overview
What is Field Service Management Software?Field Service Management Software automates the deployment and tracking of personnel in the field, supports warranty or service contract / SLA management, and can provide analytics or decision support to agents in the field. Some vendors offer solutions tailored specifically to the needs of field service-oriented companies in industries like HVAC, plumbing, etc.
Apps for Technicians, Dashboards for ManagersField service management application suites present groups of distinct features and capabilities for technicians and their managers. Mobile apps and tools allow servicemen, via a technician portal accessed through mobile applications, to report job progress to their managers, order parts in the field, or draft and present service reports and invoices for customers. Managerial controls might include advanced scheduling and resource allocation options and dispatch features, and workforce optimization features like the capability of matching job need or complexity with technician skill level or certification.
Enterprise IntegrationsFor enterprises, field service management platforms and application suites may integrate with other HR systems (workforce management or time tracking & expense management software), inventory systems (for spare parts ordering), as well as knowledge management systems and self-service customer portals and support systems to reduce or eliminate needless deployments, and the costs of these.
Field Service Management Features & Capabilities
Managerial & Administrative Features
Geolocation: Location tracking of technicians, vehicles, and other resources.
Job Prioritization: Ordering jobs based on importance, SLA.
Skill-Matching: The capability to assign technicians and resources based on their appropriateness for the task (e.g. certification, license, etc.).
Administrator Dashboard: A centralized hub for monitoring resources, job or task progress, control inventory usage and approve orders, with data feeds and visualization for workforce optimization.
Mobile Device Access: While in the field, the software supports access to the technician dashboard via a mobile device or tablet and allows the technician to update managers on job progress.
Customer Data Access: The technician dashboard allows the field tech to view or edit customer data relevant to the job.
Inventory, Part Ordering: The technician portal allows appropriate access to inventory controls and requisition requests.
Arrival Time Communication: An app that allows the technician communicate arrival time or that a job has begun.
Mileage Tracking: Record and report mileage.
Mobile-delivered Safety & Policy Guidance: Field service management apps can also be used to provide policy and safety instructions to fieldtechnicians, or guided walkthroughs for standardized service.
Job-Specific Measurement & Analytics: Some apps support meter-reading, trend reading, and other job specific measurements aids and decision support to help technicians in the field.
Field Service Management Products
Listings (1-25 of 89)
Kickserv is a field service management solution offered by ReachLocal. It includes features such as dynamic scheduling optimization, invoicing and online payments, and detailed reporting.
Mhelpdesk is a field service software solution that manages field technicians, work orders, employee scheduling, and client billing. By combining and integrating multiple business management tools, Mhelpdesk provides a solution that eliminates double-data entry while giving business owners visibi...
Bigtincan (ASX:BTH) helps sales and service teams increase win rates and customer satisfaction. The company’s mobile, AI-powered sales enablement automation platform features the industry’s premier user experience that empowers reps to more effectively engage with customers and prospects and enco...
ServiceTitan provides a mobile, cloud-based software platform that is designed to help home service companies in the plumbing, electrical, and HVAC verticals streamline operations, improve customer service, and grow their business. The company's mission is to serve an industry traditionally unde...
ServiceMax is a cloud based field service management solution.
Oracle Field Service, formerly Service Online, is for centralizing and providing oversight of deployed service technicians. Oracle acquired Service Online and the market-leading company that developed it (TOA Technologies) in July 2014.
ClickSoftware headquartered in Israel offers their Mobile Workforce Management software, a leading enterprise-level solution for field management.
ProntoForms is a document management software offering from ProntoForms Corporation. It includes features such as the ability to create unlimited mobile forms, entirely customized to your specific needs.
Co-construct provides custom home builders and remodelers with web-based and mobile apps to simplify the key areas of selections, scheduling, change orders, client/vendor communication management, to-do and warranty item management, files & photos, and more.
HouseCall Pro is a field service management solution built for any professional service-based industry. It includes features such as scheduling and dispatch, customer databases, and live mapping and tracking.
IFS™ develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. Our team of 3,500 employees supports more than 10,000 customers worldwide from a network of local offices and through our gro...
IFS Field Service Management (formerly Metrix) is the field service management application from Industrial and Financial Systems (IFS). It is built around features such as a contact center, dynamic scheduling, and service contract management.
Jobber is field service management software from the company of the same name in Edmonton, Alberta.
Motus provides a mobile workforce management solution. The cloud-based platform is designed to automate mileage capture, route planning & optimization. It integrates vehicle reimbursement, personal-use of fleet vehicles, T&E expenses and CRM entries. The company was founded in 200...
ECI Software Solutions offers e-automate, an ERP for field services companies supporting workforce management and accounting needs.
Astea is a field service management built around features such as contact center management, mobile workforce management, and scheduling optimization.
Footprints Mobile was a field service management app. It is now defunct.
Oneserve is a British field service management solution built around features such as automated workflows, scheduling optimization, and supply chain management.
NetDispatcher is field service software. It is focused on field service automation for companies between 20-250 employees or more. Some key features include: Mobile Scheduling, Time and Expense Management, and Report Center.
SimpliField is an analytics and mobile solution that allows businesses to manage their field operations in real time. Some key features include: Real Time Analytics, Mobile Knowledge Base and Easy Report Sharing.
YourTradeBase is a web-based field service management solution. Users can create quotes, invoices and receipts.
WorkDeskPro is cloud-based field service management software. Some key features include: Scheduling, Dispatching, Invoicing and Quotations, and Reporting.
FieldEZ is a field service management software that works on multiple mobile platforms (iOS, Android, Windows). FieldEZ contains all basic field management functions including scheduling, dispatch, invoicing, billing, e-signature, reporting, etc. Some key features include: Lead/Service Ticket Man...
VServiceManagement is a field service management built for the entire service lifecycle, with features such as business process management, contract and warranty management, and integrations into existing enterprise resource planning solutions.