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SAP S/4HANA Cloud Review
Updated August 01, 2022

SAP S/4HANA Cloud Review

Brett Aurich | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP S/4HANA Cloud

I use SAP S/4HANA Cloud in the Edge SEW Self Service System.
  • BP relationship
  • Contract Account Management
  • Premise Management
  • Meter
  • Mailing Address
  • Context to meter
  • Better customer experience
  • Better Customer service
  • Better account management
Excellent customer management system
  • Price
  • Product Features
  • Product Usability
Excellent customer management system and upgraded from IBM Mainframe
IBM

Do you think SAP S/4HANA Cloud delivers good value for the price?

Yes

Are you happy with SAP S/4HANA Cloud's feature set?

Yes

Did SAP S/4HANA Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP S/4HANA Cloud go as expected?

Yes

Would you buy SAP S/4HANA Cloud again?

Yes

SAP S/4HANA Cloud is a great product for customer information management.

SAP S/4HANA Cloud Feature Ratings

10.0
Accounts payable
10
Accounts receivable
10
Subledger and Financial Process ()
Not Rated
10.0
Inventory tracking
10
Automatic reordering
10
Location management
10
8.0
Pricing
8
Order entry
8
Cost of goods sold
8
Payroll Management ()
Not Rated
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
API for custom integration
10
Plug-ins
10
10.0
Role-based user permissions
10
Single sign-on capability
10
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
Supply Chain ()
Not Rated
Product Lifecycle Management ()
Not Rated

Using SAP S/4HANA Cloud

1000 - Cust Service Rep Developers Management
10 - SAP TrAining Utilities Expertise
  • Utilities
  • Mailing
  • Billing
  • Ticketing
  • We are fully utilizing
We are in 100%

Evaluating SAP S/4HANA Cloud and Competitors

Yes - IBM Mainframe Severs
We would choose SAP S/4HANA Cloud again

SAP S/4HANA Cloud Implementation

Over all vert good
  • Implemented in-house
  • Third-party professional services
Accenture assisted with our implementation but they have now moved on and we are running in house
Yes - Multuple pre-go live testiing with final go live and then after live fixes
Change management was a minor issue with the implementation - We use Remedy for change management
  • BP combined into one causing two to become 1 - had to split

SAP S/4HANA Cloud Support

We went live as planned Had some implementationm issues but got support needed
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
None
Yes - we need it for going concern
Yes - Yes - pretty good response most of the time
We had address not collecting infor we needed - we added edits to ensure fields were required - stopped data loss issue

Using SAP S/4HANA Cloud

ProsCons
Like to use
Easy to use
Well integrated
Quick to learn
Convenient
Feel confident using
Unnecessarily complex
  • Address upadtes
  • Phoen number upadates
  • BP
  • Function Modules
  • Interactions with EDGE systems
Yes - Great - we will continue to use it