My honest opinion about SAP S/4HANA
February 26, 2025

My honest opinion about SAP S/4HANA

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SAP S/4HANA Cloud

In my organization, we use SAP S/4HANA Cloud, a comprehensive cloud-based Enterprise Resource Planning (ERP) system that manages core business processes across various departments, including finance, sales, procurement, inventory, and human resources. This tool has been essential in eliminating data silos and streamlining inefficient workflows, as well as streamlining decision-making in our company.

Pros

  • SAP S/4HANA Cloud uses the SAP HANA in-memory database, allowing companies to process massive amounts of data in real-time.
  • The system integrates AI, machine learning (ML), and robotic process automation (RPA) to automate manual tasks.
  • S/4HANA Cloud unifies core business processes like finance, procurement, supply chain, and human resources under one system.

Cons

  • Implementing SAP S/4HANA Cloud requires extensive configuration and customization, making it time-consuming and costly, especially for businesses transitioning from legacy ERP systems.
  • The public cloud version of S/4HANA has limited extensibility and customization, making it hard for businesses with unique workflows.
  • While SAP S/4HANA Cloud integrates with SAP’s ecosystem, connecting third-party applications (e.g., Salesforce, Workday, Shopify) often requires SAP Integration Suite or custom APIs, which add cost and complexity.
  • SAP S/4HANA Cloud has delivered a strong ROI by improving efficiency, reducing operational costs, and enhancing data-driven decision-making.
  • We’ve seen a 30% reduction in financial close times and 20% faster order processing thanks to real-time analytics and automation.
  • While the total cost of ownership (TCO) is high, long-term savings in labor and infrastructure outweigh initial investments, making it a net-positive financial decision for our enterprise operations.
I wouldn’t give SAP S/4HANA Cloud a perfect 10, but it does deserve a high rating for its real-time analytics, automation, and enterprise scalability.
  • Scalability
  • Integration with Other Systems
We needed an ERP that could grow with our business, support global expansion, and handle increasing transaction volumes without performance issues. SAP S/4HANA Cloud’s ability to process real-time data, automate workflows, and scale across multiple regions made it the best choice.
We chose SAP S/4HANA Cloud because it’s the best solution for scaling our business and streamlining operations. Unlike Cisco, which focuses on IT infrastructure, SAP gives us real-time financial insights, automated workflows, and full supply chain visibility—all in a single platform. The ability to integrate seamlessly across departments and scale globally has been a game-changer.

Do you think SAP S/4HANA Cloud delivers good value for the price?

Yes

Are you happy with SAP S/4HANA Cloud's feature set?

Yes

Did SAP S/4HANA Cloud live up to sales and marketing promises?

Yes

Did implementation of SAP S/4HANA Cloud go as expected?

Yes

Would you buy SAP S/4HANA Cloud again?

Yes

In my company, SAP S/4HANA Cloud works best for managing global operations, real-time financial consolidation, and automating supply chain processes. We rely on its AI-driven analytics to optimize procurement, logistics, and compliance in regulated industries. However, it’s not ideal for highly customized workflows, as the public cloud version limits deep modifications. Smaller teams also struggle with its complexity and costs. For businesses needing flexibility or lower overhead, alternatives like Oracle NetSuite might be a better fit. While powerful, S/4HANA Cloud requires significant investment in implementation and training, making it more suitable for enterprises with strong IT capabilities.

SAP S/4HANA Cloud Feature Ratings

10.0
Accounts payable
10
Accounts receivable
10
Global Financial Support
10
Primary and Secondary Ledgers
10
Journals and Reconciliations
10
Configurable Accounting
10
Standardized Processes
10
10.0
Cash and Asset Management
10
Budgetary Control & Encumbrance Accounting
10
Period Close
10
10.0
Inventory tracking
10
Automatic reordering
10
Location management
10
10.0
Pricing
10
Order entry
10
Cost of goods sold
10
Order Orchestration
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
10.0
Dashboards
10
Standard reports
10
Custom reports
10
10.0
API for custom integration
10
Plug-ins
10
10.0
Role-based user permissions
10
Single sign-on capability
10
10.0
Award Lifecycle Management
10
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
10.0
Bids Analyzed and Compared
10
Contract Authoring
10
Contract Repository
10
Requisitions-to-Purchase Orders Integrated
10
Supplier Management
10
Risk Management ()
Not Rated
10.0
Transportation Planning and Optimization
10
Transportation Execution Management
10
Trade and Customs Management
10
Fulfillment Management
10
Warehouse Workforce Management
10
10.0
Production Process Design
10
Production Management
10
Configuration Management
10
Work Execution
10
Manufacturing Costs
10
10.0
Forecasting
10
Inventory Planning
10
Performance Monitoring
10
10.0
Product Master Data Management
10

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