Asana Reviews

Our team has evaluated several team collaboration tools. If your organization (five or more) needs a place where your team can collaborate, track tasks, track time, manage users and come together to get something done, Asana is going to be one of our top recommendations. The ability to see progress in a project, integrate Asana into the rest of your workflow and tools, document notes and processes inside of the process, duplicate boards and projects, and manage the process is pretty well planned. Note: It's more vital for you to know your processes and how your team works before picking out a software tool for it. However, we still recommend Asana highly.

Asana is NOT a good fit for you if you have a smaller team, don't have reliable processes, don't like seeing user management or task boards, or are looking for a free tool.

We haven't had to tap into support. Everything has been very straightforward in its use. We have been able to show up inside of other projects (with other teams) and be ready to jump in with very little need for outside assistance or support. All of the techs have worked, and we've never had to reach out to support.

Asana is one of the best platforms to manage projects and collaborate with teammates. It improves productivity by assigning tasks to each member and put deadlines for the submission of the project. It allows our students to stay focused on each task and is useful for our department to keep track of each project.

Very responsive customer support. I once needed help to integrate a planner software with Asana and I was able to get help within 24 hours.

Asana is best suited for groups that have multiple projects running concurrently. It allows a business organization to quickly shift projects or tasks to other individuals when certain employees or departments get bogged down. Keeping quality notes on progress allows you to see the status at an immediate glance. We couldn't maintain our efficiency without it.

Asana is great at straight out project management. Some advanced PM tools, such as Gantt charts, require paid subscriptions, but for creating and maintaining categorized task lists and assigning tasks to specific people, Asana is a pro. I originally used Asana at my wife's multimedia production business. Now that I am working on educational projects rather than media projects, I find the principles to be so similar that I am using Asana anyway. I think it's worth it.

I have found most of the answers I need in Asana's knowledgebase. There were a few times I didn't like the answer, but I was still able to get an answer. I did not rate Asana's support any higher because the knowledge base is the only tool I have used. I have not experienced other types of customer support.

Asana is well suited for companies with employees in different time zones. Everyone starts work at a different time but with the tasks assignment system, everyone knows when a task is required to be completed and when it can be started. I think Asana works among cross-functional teams too. For example, if the marketing department needs design work to be done before handing off to an outside agency for advertisement, people from different teams are involved. The project owner can scope out the entire project and start assigning tasks to stakeholders. And when the stakeholders get the assigned tasks, it is easy to communicate among the entire organization if they have comments or issues through the assigned task. Best of all, everyone is held accountable for the tasks assigned to them. If a due date is changed or if tasks are not completed, managers can hold the task owner accountable for the delay. I find that Asana also makes employees more accountable for their actions if they know that everyone involved in the project is aware of their actions or inaction.

Personally, I have not contacted Asana customer service. But seeing how Asana has improved over the last 2 years, I feel that Asana is listening to their users and implementing changes to help make it better. So in that regard, Asana is continuously supporting their users.

Asana is great for tracking orders and ensuring a timely shipment. All employees have access and can add/change tasks in Asana. It can be used for so many different roles in our organization so we can all have a hand in using it and staying organized. This is highly recommended.

I have never had an issue with Asana that their team could not help us navigate through and find a resolution. I am highly pleased with their customer support and willingness to ensure all our needs are met and handled in a timely fashion. I would recommend them to anyone who needs tasks!

If you are working with a cross-functional team with multiple projects on the go regularly, Asana is a lifesaver. Everything can be shared in one place. Delegation is a breeze. Communication happens in real-time.

If you and your employees all have unchanging duties daily, this probably isn't something you need in your organization. You could adapt it and use it as a "checklist software" but I wouldn't see much value in paying for it if you won't use it to manage projects.

I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).

Asana is well suited for an organization that has employees working in distance with each other. It is also well suited for organizations that may have multiple projects going on at one time, with various schedules and due dates. We think the organization Asana has provided has been key to our success.

Overall, we love Asana. It is easy to use and easy to stay up to date with. We were looking for software that would do all we needed but wouldn't take a large chunk of our time to learn and that is exactly what Asana provided! The opportunity to utilize software purely for our benefit, and not take away anything from our organization. No compromises with Asana!

Asana keeps you on track and helps you prioritize projects and to-dos. I like that you can see what you've previously worked on and accomplished. It's less appropriate for teams who are very active inside their email, like Outlook, and prefer to use the Tasks function already in their email software. Asana is rewarding to teams and helps projects be completed on time.

I've never had to use the support for Asana but I imagine it would be great and they would be able to resolve any questions or issues.

This product is well suited for teams where different folks are collaborating on assignments and there needs to be a clear outline as to who is working on what. It helps set very transparent expectations for progress and follow up. It may not be necessary for non-collaborative environments.

I have not used their support, and there is not an option for N/A. This is not something I can comment on because I had no interaction with the Asana Customer Support team. If this was something our managers used, I was not privy to that information, so I am unable to comment.

The ideal application for this product is when you have team members that need to work closely together but are separated by thousands of miles and in some cases by languages. We like the English option and feel this tool has increased our ability to communicate faster and more accurately as a team, which makes us look good to our bosses.

Asana has a good library of resources but could use more videos, short videos.

Asana is best suited in the environment of development where the need is rapid development and results. The communication and team designing are quick with their dashboard. Asana proves to be most powerful in terms of software development at same time it does not suit for small scale projects where we need to follow traditional waterfall models.

The major reason to rate 9 ton asana are:
1. Customer support is very good and fast.
2. The e - mail reply to the user is within 24 hours and to efficiently handle query each issue allocated with a unique id number.
3. The cost is under budget not so high, but provide a lot of advantages.

Asana would seem to work well for anything other than assets or for a creative team. We may go back to Basecamp for communication and delivery of assets. We have many teams using this but not much collaboration which can create duplicate work, additional emails, and overall a longer turnaround time.

I have not needed to use Asana support other than training videos which are extensive but not for what I needed (looking for a way to set up Asana for my unique audiences that would be custom compared to how other teams are managing projects).

If you are a manager or a team lead, Asana is one of the finest applications for managing, tracking task that keeps you in control of your deliverables. It also keeps track and records historical data and tasks. You can also refer to old similar issue if you have across in the past. It also allows you to merge, duplicate or delete a particular task. For quick review, Asana also has a mobile app that can be downloaded.

I don't remember if we've had to get into a customer support call. Most of the functionalities are easy to use or explained on their website.

Asana is exceptionally well suited to replace your daily notebook or pile of post-its. Ease of use and access mean it is always there for you and won't slow you down. Meeting agendas and shared notetaking have really improved our office. The only areas it falls short are in calendar management and communication. I would be thrilled if I could move further away from Outlook in my daily work, but Asana just doesn't quite do it.

We have not encountered a lot of issues, and Asana training opportunities have covered most of our needs, so our need for support has been minimal. When I have worked with them though, the experience has been pleasant and helpful. My biggest gripe is in rising costs and features (like Portfolios) being pulled out of lower-level tiers and put behind the higher-cost access.

Project management, especially with multiple users! You can clearly specify who is responsible for each task, and they can complete it. Participants can have a dialog with comments and pass tasks between each other. It's an easy way to manage projects and analyze accountability.

I've never contacted Asana support.

Asana allows us to collect the weekly advances and present them easily in a single report detailing the projection, progress, and delays.

It is a point to improve, on one occasion I entered a support request and it took more than three days to respond, and when they gave it was no longer needed.

In my experience, Asana solved a lot of problems where I work, a growing department at a growing company. When we had fewer clients (or small clients) it was easy to work without a friendly project management tool, but when clients got bigger and we started to [have] A LOT our work became messy and stressful. I think it's a well suited tool when your area or your company gets bigger.

Honestly I had to ask them for support only one time, so I can't rate them properly. That one time they gave me adequate support and the response came in an adequate time too. Being a tool as easy to use as it is - it's not very frequent that we need support from them.

Asana is well-suited for remote teams who work on multiple projects at once. You don't have to be an expert to use Asana. It's very user friendly and adaptable for organizations.

I haven't had to reach out to their support.

Asana is great for high-level timelines and sharing with clients. It gives a great snapshot of everything we need to achieve or have already completed. I wouldn't describe the tool as full-service as I couldn't really collaborate in it or work on risks/opportunities. However, it is great for sharing directly with clients. For this reason, I would recommend it.

I haven't had to use the support for Asana yet!

We do a lot of cross-team/department work so it's been really nice to tag someone in the task and ask for their review/approval. They can easily pop into the task, review, approve, and leave comments for us to review. It's sped up our process and eliminated drag in our organization. It is also really nice to have a paper trail of what was communicated and to refer back to in cases where we're not sure what we agreed upon on previously.

I haven't had to have any interactions with their customer support. So, I guess that means they get a 10 because I never have to talk to them! When the recent system outage happened, they were very active on twitter trying to communicate with people and give an update on what was going on.

All types of marketing projects suit Asana very well. From running campaigns that have multiple aspects to managing a content calendar and creating content pieces, marketers tend to love Asana for the ability to visually represent their work and plan it in advance.

I know our customer success team also likes to use it for different types of processes, playbooks and handovers for clients as the template feature helps streamline any kind of repetitive work.

Have never needed to get in touch with the support on Asana and I think that's more than most SaaS companies can say. I'm sure they get enquiries from enterprise clients but for a small-to-medium business like us, it's perfect and no additional support has been needed.

Asana also has a brilliant user forum and blogs explaining everything you might have a question on.

Asana is one of the easiest software to use to manage project processes and tasks. It helps not waste time and is beneficial in terms of a functionality-price ratio. Asana organizes all the team's work as goals, calendars, files, notes among others. Therefore, any organization, small or large, can be sure to use this software to streamline their projects and tasks while all members collaborate.

My satisfaction is completely satisfied with each part of the support team, they always have time to turn out every doubt or problem that arises. If it is a team, it is extremely easy to make an investment.

Asana is great for organizations that have many people working on many projects, and where you have managers who like to see the big picture when it comes to project management. It's also extremely helpful for orgs where multiple people are working in many projects as a way to easily keep track of progress and to-dos. Smaller organizations may be a bit overwhelmed by how large Asana can get, but it can be used simply or on a larger scale. For some non-profits, specifically churches, you don't qualify for their discounted rate, so upgrading can be quite expensive.

I have yet to have to contact Asana's support, other than to request info about their non-profit pricing structure. Based on how quickly they responded to that, and how well everything works, I would imagine their support is top-notch. However, I can't guarantee that, as we have never used it.

To me, Asana seems like more of a project management tool for teams that have to manage a lot of tasks, with a lot of important details. I don't think Asana is as valuable for personal use, or if you need to manage a few minimal projects every so often.

I've never had to contact support. There was only one time that I started to look into contacting support because Asana was not loading, but then I found their status page on their website that showed Asana was down at the moment. Other than that, it's been no problem at all.