Sequoia One has a Great Service; Time for the Sequoia One app to Catch up
January 15, 2025

Sequoia One has a Great Service; Time for the Sequoia One app to Catch up

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sequoia One

We use Sequoia One as our PEO for US-based employees. Sequoia One is their app that you use to interact with the PEO for payroll, benefits, policies, etc. When we were selecting a PEO we also looked at the web-based and mobile applications from both a user and administrator perspective. While we liked Sequoia One app less than that of its competitor, we selected Sequoia One as our PEO for other reasons

Pros

  • Information is centrally located, albeit very hard to find at times
  • Better from a user perspective than administrator

Cons

  • Integration of Prism is going way too slowly.
  • Information is often too hard to find as an administrator. That shouldn't be
  • It has made employment of US-based employees very easy
  • Great customer service that reduces the number if cycles to handle basic tasks
  • The app is improving steadily. Just not fast enough.
I have a 10 minute rule if Im looking for something; if I can't find it in 10 minutes I contact my customer service rep who finds what I'm looking for. Fortunately, they have great reps who can usually find what I'm looking for very quickly. To be clear, if I'm looking for, e.g., a benefits summary, it shouldn't take more than a minute to find it
TriNet's application was better than Sequoia One, but Sequoia One's service offering overall was better

Do you think Sequoia One delivers good value for the price?

Yes

Are you happy with Sequoia One's feature set?

Yes

Did Sequoia One live up to sales and marketing promises?

Yes

Did implementation of Sequoia One go as expected?

Yes

Would you buy Sequoia One again?

Yes

Sequoia One is an excellent PEO. On that point alone, I would give them a 10+. Their app, Sequoia One, drags them down. company uses a PEO when it's more cost efficient to take advantage of Sequoia One's reach and purchasing power to provide benefits and payroll services.

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