Overview
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees …
TriNet for payroll and employee management
TriNet is a great platform!
Platform is good, I think Support could use improvement
Great Support for Small Nonprofit Organization
It's Been Challenging!
TriNet - A Great Solution for Small to Medium Sized Companies.
TriNet
Optimistic for some improvement.
Once you join Trinet you will be pleased
TriNet Fits the (not too large) bill - with superb Customer Support, to boot
TriNet.
TriNet - Overall a good product, although lacking in some areas.
Thumbs up!
How TriNet Differs From Its Competitors
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Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- View and generate pay and benefit information (638)9.191%
- Update personal information (652)8.484%
- Pay calculation (651)8.282%
- Benefit plan administration (662)7.979%
Reviewer Pros & Cons
Pricing
What is TriNet?
TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Would you like us to let the vendor know that you want pricing?
32 people also want pricing
Alternatives Pricing
What is Gusto?
Gusto offers payroll, benefits and compliance capabilities. Gusto is scaled for small to mid-sized businesses, and emphasizes an easy to use interface.
What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 7.1Employee demographic data(420) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 7Employment history(460) Ratings
Employment history is the ability to track previous positions held.
- 6.7Job profiles and administration(429) Ratings
Job profiles and descriptions can be created and edited.
- 7.2Workflow for transfers, promotions, pay raises, etc.(517) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 6.5Organizational charting(353) Ratings
Organizational charting is the ability to create hierarchical charts.
- 6.9Organization and location management(370) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.7Compliance data (COBRA, OSHA, etc.)(480) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 8.2Pay calculation(651) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 8Support for external payroll vendors(5) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.1Off-cycle/On-Demand payment(176) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 7.9Benefit plan administration(662) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 8.9Direct deposit files(614) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8Salary revision and increment management(537) Ratings
Salary revision is the ability to modify individual employee pay.
- 7.5Reimbursement management(329) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 6.9Approval workflow(343) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.2Balance details(405) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7Annual carry-forward and encashment(326) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 9.1View and generate pay and benefit information(638) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.4Update personal information(652) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8.5View company policy documentation(549) Ratings
Employees can review company handbook, and corporate policy documents.
- 6Employee recognition(185) Ratings
thank a team member
- 8.6View job history(478) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 1Tracking of all physical assets(1) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.2Report builder(462) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.5Pre-built reports(515) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 7.5Ability to combine HR data with external data(251) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 8.3New hire portal(539) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.7Manager tracking tools(325) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 6.5Corporate goal setting(72) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 6.3Individual goal setting(80) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 6.6Line-of sight-visibility(70) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 6.5Performance tracking(78) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7Performance plans(127) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.2Performance improvement plans(124) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.2Review status tracking(119) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 8Review reminders(126) Ratings
System can generate reminders to ensure review completion timeliness.
- 7.2Multiple review frequency(3) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 8.2Candidate ranking(1) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 6.8Candidate search(57) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 6.4Candidate development(53) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 6.5Job Requisition Management(70) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 5.5Company Website Posting(1) Ratings
Software allows postings to be displayed on the company website
- 5.1Publish to Social Media(56) Ratings
Software provides ability to publish postings to social media sites
- 6.4Job Search Site Posting(70) Ratings
Software provides ability to publish postings to top job search sites
- 9.1Duplicate Candidate Prevention(1) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 6.6Applicant Tracking(74) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 6.7Notifications and Alerts(82) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is TriNet?
TriNet Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
Succession Planning Features
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
TriNet Integrations
TriNet Competitors
- ADP TotalSource
- OASIS
- Insperity
- Paychex PEO
TriNet Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(1120)Attribute Ratings
- 9.1Likelihood to Renew44 ratings
- 8.4Availability10 ratings
- 7.9Performance10 ratings
- 7.4Usability588 ratings
- 7.1Support Rating674 ratings
- 8.9Online Training5 ratings
- 8In-Person Training5 ratings
- 3.8Implementation Rating25 ratings
- 8.4Configurability9 ratings
- 8.4Product Scalability10 ratings
- 9Ease of integration6 ratings
- 7.9Vendor pre-sale10 ratings
- 9Vendor post-sale10 ratings
- 5Professional Services1 rating
Reviews
(1-25 of 693)TriNet
- Multi-State Payroll
- Benefits Administration
- I'd like to see them offer an ASO (Administrative Services Only) model for clients moving away from a PEO (professional employer organization).
- Workday integration.
TriNet User
Particularly helpful as we have a team comprised of both in-person and remote employees located across the United States. Our TriNet team has been able to assist with the nuances of each state and offer advice as we develop our operations processes, employee handbook, and benefits offerings.
- Managing Remote Teams
- Nuisances of each states legal requirements
- Ease of payroll processing
- Reporting
- Customer support is good, but response times are lacking
- Dedicated support specialists for smaller organizations
- Ways to compare benefit offerings - but I also heard this may be coming
TriNet for payroll and employee management
- Customer support
- Time card and payroll cohesion
- Their app
- Their time card feature can be a bit glitchy. We’ve had numerous employees struggle with it.
- Their system isn’t always intuitive. Trying to learn a new skill can be time consuming and it’s not always clear what the next step would be. A directory or learning center for processes would be great.
- The wing is great but we need more challenges!
TriNet is a great platform!
- Benefits Administration
- Payroll
- Platform Support
- Better follow up and communication on cases submitted
Platform is good, I think Support could use improvement
- Dashboard is user friendly
- Most items are easy to update for Admins
- Reporting feature is helpful
- The system should allow Admins to update leave information without sending an email
- The leave department itself could use training on regulations and overall customer service skills
- The dashboard should update employees with custom details added to their records
Great Support for Small Nonprofit Organization
- TriNet has an expansive repository of resources, which is particularly helpful as a small organization.
- TriNet provides support for a range of HR functions that allow us to have a go-to support option in one location.
- TriNet utilizes webinars, newsletters, announcements, and other convenient and accessible avenues to stay up-to-date on the often-changing compliance measures, as well as feature announcements, trainings, and updates.
- TriNet's customer service has always been respectful but nearly all interactions have had a point where there was follow-up promised and not received and where I'm unable to reach anyone or get a response mid-case. It's common that I'll finally get to someone that can help me, only for them to say they'll email me information. When that information is received, it's missing aspects of my question/need, and it takes several emails (and sometimes weeks/months of repeated follow up) to get the rest of the information needed.
- TriNet's chat support almost always has to transfer me to another team, oftentimes 2-3 times because a representative transferred incorrectly. This is very frustrating and causes me to have to have longer wait times and repeated questions/explanations to get caught up.
It's Been Challenging!
- Compliance
- Non integrated time and attendance platform
- Final pay - term process
- Reports and analytics
- Fees, so many fees
- No job costing for multiple locations
TriNet - A Great Solution for Small to Medium Sized Companies.
- Extensive variety of benefit program plan designs and partners. Something for everyone.
- One stop shopping for all health and wellness benefits.
- Continue to add new offerings, such as access to Salary.com at a discount and access to Carta at a discount to manage employee stock programs.
- On top of compliance by state.
- Performance Management program functionality is "clunky" and not customizable.
- You have to submit a ticket for almost every question or use the chatbot feature. Ticket timing turnaround is 24-36 hours.
- They will not share all information regarding your employees. For example, your employee has a question about their W-2. TriNet will not share employee W-2s with you.
TriNet
- Time & Attendance weekly Time tracking & Meal Penalty tracking.
- LOA management.
- Payroll
- Time Off
- Integration with Accounting GL.
- Time & Attendance Report that cover more than one pay period.
- HR Specialist support on special cases and enquiry.
Optimistic for some improvement.
- They are very good at compliance, almost problematically so.
- The open enrollment and benefits renewal processes are excellent.
- Their employees are very kind and responsive.
- The portal is often problematic: time-tracking has little to no flexibility; notifications on the dashboard never. go. away.; getting anything updated or implemented can take forever; and there are a lot of things in the payroll process that make absolutely no sense whatsoever (i.e. not being able to verify, even at an approximation, what the pay for an employee is on their final payroll after termination until the payroll has already been approved and processed.)
- Administrators are entirely unable to make adjustments to employees in the system without strict oversight by TriNet. It is rather absurd considering that there has to be some amount of shared responsibility there.
- TriNet reps told us what we wanted to hear in getting us to switch to their service. When we finally did switch, there was not nearly enough onboarding, and a few things that we were told would be possible were, in fact, not possible.
Once you join Trinet you will be pleased
- Payroll processing
- Communication via email with their clients
- payroll reports
- Benefit process
- onboarding new hire
- Vacation and sick leave tracking etc
- To have some reports readily available like SOC
- Workers comp reporting to have access in the reports
- Cobra information if former employees opt-in having that information available in the reports section would help
- comprehensive
- responsive
- bespoke
- high quality
- qualitative / workforce analytics reporting
- ATS tailoring
- seamless API integrations
TriNet.
- Payroll
- Handbook wizard.
- excellent customer service.
- None
TriNet - Overall a good product, although lacking in some areas.
- Expense Reporting.
- Compliance.
- HR Notices.
- Time Off has been finnicky. Currently, our entire staff shows negative time for sick time accruals.
- The dashboard can be used in Dark mode, but the accessibility doesn't work in Dark Mode.
- The UI can be clunky.
Thumbs up!
- Payroll tracking and auditing, salary revision and increment management
- Benefit synopsis
- Providing employee and company reports
- I would love to have one person to contact (account manager per say) that can point me in the right direction with any issue that arises.
- Provide client notice of any charges/fees in a reasonable timeframe.
I would love to have hyperlinks for the different departments within TriNet readily available on the dashboard.
TriNet is awesome!
The business problems that the product addresses are streamlining our organization's operations, as well as ensuring that we are operating at maximum efficiency. TriNet has been a huge help to us in every single way imaginable from an HR perspective. The PEO model is the way to go in my opinion.
- Recruitment
- Benefits
- Payroll
- Leaves of Absences
- Onboarding
- Offboarding
- Interface
- Mobile access
- Ease of Use
- Customer Service
Review
- payroll
- time management
- HR
- The staff does not return call on time
- the time keeping portal glitches a lot
- the on boarding seems to complicated for some employees
Honest Review of Trinet
- Benefits
- Hiring/ATS
- Basic Reporting
- Performance
- Home page or dashboard
- Response time to some claims
TriNet Review
- Payroll processing is simple
- Updates to federal/state/local requirements are conveyed to us via email.
- Access to webinars and training are good.
- Customer service from dedicated rep - Responses not timely, unclear responses, no follow up or confirmation from rep. Often times I need to follow up several times on emails. My rep has never picked up the phone when I called, or returned messages I've left. Lack of expertise in my opinion.
- Text and phone support should be available for basic questions and they should have more knowledge so responses are available quickly. For general questions that I chat in or phone customer service about, they will simply create a ticket that goes back to my rep and then I still have to follow up to try and get assistance.
- Training (such as performance reviews) should be recorded so that we can rewatch them. If there are concerns about changes affecting the info, there should be several disclaimers explaining that this information can change at any time and that it's highly suggested to watch the video within the next month of the recording date, for example.
More 4 Less
- Broad benefits offerings
- Customer service with real time response
- Training selections
- Ability to upload tables and libraries for customized App Integration syncing
- Podcast for community outreach and human resource channel
- Career building tools that can help teams highlight and advance their skill sets
Stay away from TriNet!
anything else is not in their wheelhouse.
I'd give .5 rating if that was an option
New To TriNet
- Benefits
- Support
- User-friendly Platform
- Price
- not including 401k in the high prices
A Great Option for Small Businesses with a Multi-State Workforce
- Responsive support team, chats are answered quickly and the staff on the phone are easy to work with as well.
- Payroll is easy, I just have to make sure that time off requests are approved in time, but if they're not they are easily added to the next payroll.
- They make sure that we stay in compliance with all local, state, and federal laws and ordinances.
- Building reports is not intuitive, especially the filter features. Most of the time I create a report that has way too much information and I have to go through and delete what I don't need.
- As an HR professional, it's tough not being able to do some things myself - like adjusting PTO hours if needed. Though I understand that many companies using TriNet may not have anyone in HR or people without a lot of experience, so it is ultimately to protect their clients.
All-In-One
- Convenience of all in one service for payroll, benefits, HR
- Payroll entry is easy
- I-9 verification is convenient
- Lower Pricing
- Communication on Benefits
It might be less appropriate if we wanted to save money and have an in house HR representative while using payroll software to process pay.
Happy we switched to TriNet
- Payroll - Seamless
- PTO Tracking - Accurate
- Benefits - Large Selection
- None at this time