TriNet

Score7.6 out of 10

1,263 Reviews and Ratings

What is TriNet?

TriNet provides small and medium size businesses (SMBs) with full-service HR and payroll solutions tailored by industry. TriNet also offers specialized services through client access to HR representatives for advice and notifications on impactful regulatory changes.

Categories & Use Cases

Duplicate Candidate Prevention
Duplicate candidate prevention prevents candidates already in the system from being added
Category average: 7.6
Direct deposit files
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
Category average: 8.9
View and generate pay and benefit information
Employees can view pay and benefit data and print pay stubs.
Category average: 8.6

Employee recognition
thank a team member
Category average: 7.6
Company Website Posting
Software allows postings to be displayed on the company website
Category average: 7.9
Tracking of all physical assets
Tracking of track laptops, pagers, phones, and other company equipment.
Category average: 8

#1 most frequent

Professional, Scientific, and Technical Services

20.1%

116 installations of 577

“payroll efficiency”
— Head of Human Resources, Advantage Legal Management LLC (11-50 employees)

#2 most frequent

Information

19.1%

110 installations of 577

#3 most frequent

Manufacturing

11.4%

66 installations of 577

“Payroll accuracy has improved with the use of TriNet”
— Administrative Assistant, Backdrops Fantastic (1-10 employees)

Katy Whidden View profile

Head of Human Resources in Human Resources at Advantage Legal Management LLC (11-50 employees employees)

Use Cases and Deployment Scope

We decided to use TriNet for payroll and benefits because, as a small organization, we could not offer reasonably priced benefits. Our payroll system was antiquated as well. It has been so wonderful to work with a company that was able to help us offer health insurance to our dedicated employees. While learning the system has been challenging, the benefits and perks of using TriNet far outweigh those obstacles. I could not be happier with the service I am receiving.

Pros

Benefits using the Healthee tool
offers extra perks to our employees
HR processes as we employ in different states

Cons

More help during training sessions. They rushed through it and were not always available.
updated procedures to give to clients who want to train on their own time
better communication on all the features offered. There were many I wasn't aware of until almost 4 months in!

Return on Investment

HR compliance has been a huge benefit
HR administrative tasks are at an all time low with TriNet's help
payroll efficiency
time off balances are accurate

Usability

Alternatives Considered

ADP Enterprise HR and Justworks

Other Software Used

QuickBooks Online

Janelle Busby, SHRM-CP, CDP View profile

HR Generalist in Human Resources at Wavelynx (51-200 employees employees)

Use Cases and Deployment Scope

We have 100+ employees, and TriNet has been great to work with for payroll and employee management. The platform makes it easy to access tools like creating employee handbooks and employer laws and regulations in each state, and I often call in for support on a variety of topics, such as HR Consultation, how to improve our reporting, and payroll issues. However, often I get contradictory information from our account support and the support I am connected with online. I know they are doing some work to make their platform more tech-forward; however, currently, it is behind the times and disjointed.

Pros

Payroll Administration
Benefits Prep and Education
HR Consultation and Employer Law information with weekly updates

Cons

Training Video schedule. I would like access to these vides when is convenient for me
The ATS
The User Interface is a bit sloppy and confusing

Return on Investment

Open Enrollment was streamlined and easy
Payroll and time keeping all in one place
The knowledge resource center is an easy way to brush up on best practices with HR and the wing is a great place to brainstorm with other HR professionals.

Usability

Alternatives Considered

Workday Cloud Platform, Bullhorn ATS & CRM, ICIMS Hire and ADP Comprehensive Services

Other Software Used

BambooHR®

Samantha Uphoff View profile

HR & Recruiting in Human Resources at Sustainability Partners (11-50 employees employees)

Use Cases and Deployment Scope

Sustainability Partners uses TriNet as our all-in-one HR, payroll, benefits, and compliance platform to support our fully remote, multi-state workforce. TriNet manages our payroll, tax filings, benefits enrollment, and onboarding processes, and provides HR guidance on employee relations and state-specific leave compliance. We also use TriNet’s expense management software for employee reimbursement, which integrates directly with payroll for a seamless process. Overall, TriNet helps us stay compliant, streamline operations, and provide a consistent employee experience across 11 states.

Pros

Customer support is great when working with Amy Hoffman. She's always very quick to respond and helpful. I'd say she's the thing that makes me want to stay with TriNet the most.
The webinars are very helpful. I utilize those frequently and our CFO has signed up for some as well.
The expense management system has been very helpful. There are a couple issues with it, but it's leaps better than what the company was doing before this system through TriNet.

Cons

The cloud expense platform has proven difficult at times. The most recent issue is that an expense was exported twice onto payroll. I'm not sure why that would even be allowed to happen-- for what purpose would that capability serve in a positive way? Also, I don't like that I can't sort the company reports by employee or date. I also really don't like that employees can only access the web browser using their TriNet employee page instead of being able to log directly into the cloud expense platform using the same TriNet credentials as the employee portal.
The cost of medical benefits is very high and we're having to look at alternatives, which I don't want to do, but executive leadership is insisting due to the costs to both employees and us as the employer.
I don't like that I can't access a dependent level census report because we have under 50 employees. I also don't like that we can only do a benefits carve out on a quarterly basis even though we have a month to month contract. That alone may force us into having to leave TriNet because we just can't continue having our people pay such high premiums.

Return on Investment

Lately, on the positive end, employees are very happy with the expense reimbursement platform.
Negatively, employees are very upset at the cost of their medical benefit premiums. And I mean, VERY upset and vocal about it. It almost cost us a new hire as well who brings great value to the company.

Usability

Other Software Used

Quickbooks Payments & Banking, Smartsheet

Verified User

Team Lead in Human Resources (11-50 employees employees)

Use Cases and Deployment Scope

We are a small business of less than 50 employees; we use TriNet as our employer of record and all HR systems. They broker our benefits and serve as our HRIS system.

Pros

Customer Support.
Education.
Tax and Law updates.

Cons

Documentation of process.
Inconsistencies in standards.

Return on Investment

It helped with benefit increases.
Helps cut down my time manually onboarding.

Usability

Alternatives Considered

Rippling

Other Software Used

Greenhouse, Checkr, Slack

Verified User

Director in Human Resources (51-200 employees employees)

Use Cases and Deployment Scope

We moved to TriNet as our PEO when we were expanding to multiple states so that we can stay compliant and offer benefits to all our employees. We use it for our Applicant Tracking System, Onboarding/offboarding, Payroll, HR needs, reporting and we also use TriNet/Zenefits HR to pay our Contractors.

Pros

Payroll-it's intuitive and mostly easy to use.
HR - compliance and policy. Able to look up and get support on different state laws when it comes to onboarding or offboarding. Payroll, etc.
Education - I appreciate the emails and webinars events. The Wing has been helpful.
People - our payroll and sales representative has been very helpful. We had a few people along the way that was not the best fit for our company but we are happy with who is helping us at this time.

Cons

Benefits: we thought because we were a part of a PEO we would have more options to choose from. We also had to reset up the whole company when we added medical benefits the second year with TriNet. That was frustrating and confusing.
TriNet/Zenefits HR Platform: I wish this was more integrated with the PEO side of things. It feels like the bare bones and not as intuitive where certain things are in this side of the platform.
Sometimes when we ask questions to our HR or Payroll representative we get scripted emails back that doesn't seem to answer our questions directly.

Return on Investment

TriNet has had a positive impact on improving payroll accuracy especially when it comes to Leave of Absences and automating 401K and benefits.
TriNet has impacted our accuracy on our data collection. All the data is in one location so we can fill out grant reporting and see data and stats of our demographics.
TriNet applicant tracking has allowed us to keep everything in one place and helps the efficiency of our recruiting. We are not spending time storing and filing away resumes and scores.

Usability

TriNet

What is TriNet?

Categories & Use Cases

Key Features

Top Performing Features

Duplicate Candidate Prevention

Direct deposit files

View and generate pay and benefit information

Areas for Improvement

Employee recognition

Company Website Posting

Tracking of all physical assets

Most Frequent Users

Professional, Scientific, and Technical Services

Information

Manufacturing

Reviews

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Alternatives Considered

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Alternatives Considered

Other Software Used

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Other Software Used

Use Cases and Deployment Scope

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Alternatives Considered

Other Software Used

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