Overall Satisfaction with ServiceNow Customer Service Management
I use service now to submit it tickets for internal system problems, it’s easy to use but can be somewhat slow when using the chat feature which is what I primarily use the software for.
- User friendly
- Integration
- Easy updates
- Simple
- Interfacing
- Response time the system can be slow
- Effects, the sounds are unnecessary and dated
- Responsiveness
- Software errors
- Chat
- Tickets
- New equipment
- Positive in getting problems fixed
- Easy to communicate with internal teams
- Could be more responsive
Do you think ServiceNow Customer Service Management delivers good value for the price?
Not sure
Are you happy with ServiceNow Customer Service Management's feature set?
Yes
Did ServiceNow Customer Service Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow Customer Service Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow Customer Service Management again?
Yes