Overall Satisfaction with ServiceNow Enterprise Asset Management
We use it to collect the vast amounts of servers, switches, ups's, routers, laptops and desktops across the environment. We are a large company and there are too many pieces of equipment to keep track of in something limited like Excel. All the different categories and fields have organize all the equipment so we can find something easily. It is also very helpful having this stored in the cloud where many people can access it at the same time.
- Keeping everything safe in the cloud
- large number if fields to describe each device
- multi user access
- better scanning ability of mid server
- easier method to edit field names
- cloud storage
- multi access
- helps us stay organized
- removes human error of data entry
It does a pretty good job when compared to CounterACT by Forescout. To be honest the inventory our CounterACT servers collect on every device on the network is vast compared to what is in SNOW. CounterACT has a module for SNOW and can share its CMDB. We hope to utilize in the future.
Do you think ServiceNow Enterprise Asset Management delivers good value for the price?
Yes
Are you happy with ServiceNow Enterprise Asset Management's feature set?
Yes
Did ServiceNow Enterprise Asset Management live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of ServiceNow Enterprise Asset Management go as expected?
I wasn't involved with the implementation phase
Would you buy ServiceNow Enterprise Asset Management again?
Yes