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SmileBack Review
October 12, 2019

SmileBack Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SmileBack

We use SmileBack to get feedback on our technicians directly from the users that they support. This allows us to stay current on the overall feeling of our services at each of our clients. It also has presented us with new opportunities to measure our technician's success and to reward them when they exceed our benchmarks.
  • Ease of use for end-users to provide feedback.
  • Ease of use for reporting.
  • Great dashboard for internal users.
  • An internal rewards system for techs to rate each other.
  • Mobile app.
  • Great feedback for the techs.
  • Allowed us to get in front of customers where we may have an image problem.
  • Great for incentives.
We have rarely had to use their support. They have been responsive on those rare occasions.

Do you think SmileBack delivers good value for the price?

Yes

Are you happy with SmileBack's feature set?

Yes

Did SmileBack live up to sales and marketing promises?

Yes

Did implementation of SmileBack go as expected?

Yes

Would you buy SmileBack again?

Yes

Great for providing feedback on a ticket by ticket basis directly from our end users. We use it internally on overhead displays to let the techs see where they are compared to all of our other technicians. The area it is lacking is getting direct feedback from client executives or decision-makers.