Increased feedback and comments!
October 14, 2019
Increased feedback and comments!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with SmileBack
It is used to get customer feedback on support tickets. Before SmileBack, we were using email replies for follow up with less than 10% feedback. With SmileBack, we are gett more than 30% feedback. It is much easier for customers to reply and leave a quick comment on service.
- Simple choices.
- Easy to use.
- It allows for quick feedback.
- Reports and quick view of comments are great.
- None at this time.
- Greatly increased our responses and feedback!
Do you think SmileBack delivers good value for the price?
Not sure
Are you happy with SmileBack's feature set?
Yes
Did SmileBack live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SmileBack go as expected?
I wasn't involved with the implementation phase
Would you buy SmileBack again?
Yes