TrustRadius
Increased feedback and comments!
https://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.820101
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October 13, 2019

Increased feedback and comments!

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with SmileBack

It is used to get customer feedback on support tickets. Before SmileBack, we were using email replies for follow up with less than 10% feedback. With SmileBack, we are gett more than 30% feedback. It is much easier for customers to reply and leave a quick comment on service.
  • Simple choices.
  • Easy to use.
  • It allows for quick feedback.
  • Reports and quick view of comments are great.
  • None at this time.
  • Greatly increased our responses and feedback!

Do you think SmileBack delivers good value for the price?

Not sure

Are you happy with SmileBack's feature set?

Yes

Did SmileBack live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SmileBack go as expected?

I wasn't involved with the implementation phase

Would you buy SmileBack again?

Yes

SmileBack offered for all customers upon closing of a ticket.