TrustRadius
Great Product
https://www.trustradius.com/consumer-ratings-reviews-softwareSmileBackUnspecified8.820101
James Oberhaus profile photo
October 12, 2019

Great Product

Score 10 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with SmileBack

We have been using this CSAT tool for nearly 3 years. We went from having .1% feedback to nearly 20% feedback. The reports and insight it provides are invaluable during customer business reviews.
  • It's simple.
  • It works.
  • Good reporting.
  • None that I can think of now.
  • Great value to share with customers.
It delivers on its promises.

Do you think SmileBack delivers good value for the price?

Yes

Are you happy with SmileBack's feature set?

Yes

Did SmileBack live up to sales and marketing promises?

Yes

Did implementation of SmileBack go as expected?

Yes

Would you buy SmileBack again?

Yes

I have recommended this product on several occasions. It's quite useful in many applications.