Overall Satisfaction with SmileBack
We have been using this CSAT tool for nearly 3 years. We went from having .1% feedback to nearly 20% feedback. The reports and insight it provides are invaluable during customer business reviews.
- It's simple.
- It works.
- Good reporting.
- None that I can think of now.
- Great value to share with customers.
Do you think SmileBack delivers good value for the price?
Yes
Are you happy with SmileBack's feature set?
Yes
Did SmileBack live up to sales and marketing promises?
Yes
Did implementation of SmileBack go as expected?
Yes
Would you buy SmileBack again?
Yes