Great Product, with rooms for improvement
Updated October 02, 2024

Great Product, with rooms for improvement

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Snow Atlas

Software License Management of on-prem products SaaS Usage of Cloud products

Pros

  • Visibility of Applications, User, devices in your estate
  • License compliance reports
  • SaaS Usage Visibility
  • Shadow IT Visibility

Cons

  • SaaS connectors are not always kept up to date usually when Publishers make changes to their Portal API's. Appears to be little active monitoring on Flexera/Snow Atlas' side unless a customer reports an issue with the data being returned. Fixes are normally implemented as as quickly as possible, depending on whether it is considered a Bug Fix or a Feature Enhancement.
  • Users - Snow on SAM - No ability to add or bulk import manually. Completely reliant on AD Discovery or Entra ID Discovery
  • Users - SaaS module - No ability for bulk update of Users for things line 'Online only' or 'Qualified' user accounts. This is an issue in larger companies where you have thousands of SaaS Users being reported through connectors like Microsoft E365.
  • SaaS module Dashboard does not allow for filtering of insights to a specific Publisher.
  • Not all Back end SMACC functionality form Snow License Manager have been exposed to the front-end access, as Snow Atlas does not allow customer Administrators access to the back end or SQL databases.
  • If you are migrating from on-prem Snow License Manager to Atlas, migration tools have not been created by Snow and will require a Project to handle your migration. Without Migration tools, we had to use a Managed Service Partner who had to manually create a lot of their own scripts to retrieve data that cannot be downloaded via reports and imported into Atlas. Any attachments documentation on Agreement or License Records has to be manually re-attached/uploaded to the relevant Agreement/License records in Atlas as the migration was performed.
  • Rationalising renewal numbers down to only what you need, factoring in people who request software and hardly/never use it
  • Tracking Named User license assignments
As an experienced user, I can fly through the screens and find using Snow Atlas very easy, however Snow's Training modules for Snow Atlas leave a lot of room for improvements and are all based on the previous on-prem offering Snow License Manager, and new users who had just completed online self-paced training are left confused and unsure of what they are doing due to the differences between the on-prem product and the Snow Atlas. Users should be able to complete Snow Atlas specific training and have more confidence in their knowledge of how to use the system.
Atlas has less overheads of backend admin. Better SaaS connectors. Main product functionality the same as Snow License Manager just with a few functions that were available in Snow License Manager that has not been made available in Snow Atlas, such as Sharing a custom report's configuration to other Snow Atlas users which we used greatly in SLM, and miss this function in Snow Atlas.

Do you think Snow Atlas delivers good value for the price?

Not sure

Are you happy with Snow Atlas's feature set?

Yes

Did Snow Atlas live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Snow Atlas go as expected?

No

Would you buy Snow Atlas again?

Yes

Assessing Compliance Assessing Renewal requirements

Snow Atlas Feature Ratings

IT Asset Management
9.0
Software and hardware inventory tracking
10
License management
8
Asset lifecycle monitoring
Not Rated
Contract management
9
Asset relationship management
Not Rated

Using Snow Atlas

10 - Software & Hardware Procurement teams
1 - Server Admin
Atlas Admin
  • Shadow IT Visibility
  • Named User license management
  • SaaS Visibility
  • Inventory of environment
  • Guide our initiatives towards a more mature SAM function

Evaluating Snow Atlas and Competitors

Not Sure
  • Cloud Solutions
  • Scalability
  • Ease of Use

Snow Atlas Implementation

We should have spun up a Project to manage the implementation.

Snow indicated to us the ease in which Snow Atlas could be implemented, however this did not factor in that we were migrating from their on-prem product Snow License Manager hosted through a Managed Servicer Partner.

For a clean installation, your implementation can be quick and likely not require a Project.

If you are migrating from another products or are a company that can have lots of stakeholders, fingers in the pie, hurdles/business processes that need to be adhered to, definitely use a Project to perform your implementation.
  • Implemented in-house
  • Third-party professional services
Implementation itself was in-house with Snow's guidance, however Migration of data from older in-house solution into Snow Atlas had been be performed by our Managed Service Partner SoftwareONE.
  • Not having organised a Project to handle the Internal work.
  • Stakeholders not attending meetings then causing delays while they catch-up or replace BAU staff assisting the implementation and needing to bring them up to speed from the start again.

Snow Atlas Support

Front line support staff done always understand the issue you are explaining or the need to escalate to back end/higher up areas for resolutions and can often require use of the Escalate function or emailing to your Account/Customer Success Manager.

That said, once an issue properly is understood, it is handled well.
ProsCons
Quick Resolution
Good followup
Problems get solved
Kept well informed
Support cares about my success
Quick Initial Response
Escalation required
Need to explain problems multiple times
Unsure
Yes - A License bulk end import to add data to a custom field unexpectedly stripped away all Named User assignments on all license records with an Assignment Type of User.

Snow understood the issue quickly, and as a first priority was able to restore our Snow Atlas instance from a backup from before the bulk import occurred. Once the restore was complete, they investigated the bulk license import function, identified the issue and implemented a fix in the back end. They then had us perform a test on 1 or 2 Named User licenses to let us validate the bug fix was successful which it was. We were then able to re-run the import that brought the bug to light and all records were updated without further adverse effects.

Using Snow Atlas

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None

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