ETO Review
January 26, 2018
ETO Review
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Social Solutions ETO
Social Solutions ETO is currently being used in the workforce and economic development division. It's an excellent program to track data for grant outcomes as well as for applying for grants. The software is user-friendly and easy to customize to your needs. It also allows for real-time data reporting.
- Social Solutions ETO tech support is awesome. They assist you in a reasonable amount of time.
- Social Solutions ETO query wizard is excellent, it allows you to extract data that is important to an organization at that particular time.
- Social Solutions ETO is very user-friendly and you are able to customize the software to the organization's needs.
- When Social Solutions ETO made the decision to convert to the touch points system which is really great, they should have converted the customized data that organizations were using for free. Customers put in a lot of work customizing ETO to address their needs. The task was time consuming and there should be a why to convert the existing efforts, reports, etc.
- The platform that ETO runs best on currently is Internet Explorer, it should be browser friendly.
- I would like the ability to send participants group text messages, however, when Social Solutions has add-on features there is always a cost involved and some features I believe should simply be included as technology changes.
- Social Solutions ETO had played an important role in our workforce development area. It allows for us to view real-time data and make important decisions.
- Social Solutions ETO has allowed us to see how multiple funding streams attribute to the success of our participants.
- Social Solutions ETO allows for us to keep funding streams separated along with the outcomes that relate to the multiple grants as well as the participants.
Salesforce is currently being used as a requirement of a few grants that we currently have. G*Stars is another popular Workforce Development software that several of our Workforce Development Agencies are using. Preferably for us, we use Social Solutions ETO. I believe all data tracking software's have their pros and cons. Currently, ETO is providing what is needs for data tracking for our area at the college.
Using Social Solutions ETO
46 - People in my organization using Social Solutions are Intake Records Processors, Instructors, Program Assistants, Coordinators, Managers, Administrators and the Associate Vice President of Workforce and Economic Development.
2 - The skills required to support Social Solutions ETO: data management skills, computer knowledge, the ability to write queries, understand and customize data, communication skills and the ability to follow instructions.
- Grant management
- Participant support need to be successful
- Track outcomes
- To tell a participants complete story
- To keep grants separate as well as braid funding to support participants
- Customized data tracking and reporting
- To secure additional funding to support participants
- To provide stronger communications between case managers and their participants
Evaluating Social Solutions ETO and Competitors
- Product Features
- Product Usability
- Analyst Reports
Workforce Development is a grant funded operation. We need a why to track grants as well as their outcomes in a real time environment. Most state and federal grants dictate the desired software to track data and often times reports take 24 hours to run therefore having access to real time data is often time crucial. Here at Workforce & Economic Development we us both systems.
I wouldn't change a thing, ETO was the right choice for us and have proven to be extremely beneficial is providing what is was designed to do.
Using Social Solutions ETO
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Group functions such as tracking attendance.
- The ability to write queries.
- The ability to customize the system for an organizations particular needs.
- Although I think the touch point system is awesome, recreating all of the efforts and customization that we have done over the past 14 years would be extremely time consuming as well as cumbersome.