SolarWinds ARM - Good product, but needs some improvements
March 17, 2022

SolarWinds ARM - Good product, but needs some improvements

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with SolarWinds Access Rights Manager (ARM)

SolarWinds ARM is used for the self service platform and the automation of access rights on File Server.
  • Automation
  • Reporting
  • Ease of installation and upgrade
  • Level of access should be different in the Self Service portal, depending on where you want access
  • Support is not the greatest I've seen
  • Saved some service desk time

Do you think SolarWinds Access Rights Manager (ARM) delivers good value for the price?

Yes

Are you happy with SolarWinds Access Rights Manager (ARM)'s feature set?

No

Did SolarWinds Access Rights Manager (ARM) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Access Rights Manager (ARM) go as expected?

Yes

Would you buy SolarWinds Access Rights Manager (ARM) again?

Yes

Great for automation and the API, where you can integrate it with other products.
Self service is great via the web interface, but it lacks the ability to differentiate between departmental folders, if they are set at different levels - Visibility is set to the same level, so if your organization has a different folder structure for a department, then it won't work properly.