SolarWinds Access Rights Manager (ARM)

Saves us time with monthly AD reports.

Allows us an effective tool to address the issue of nested shares and standardizing folder permissions.

Helped me to report who has what permissions on file server

Helped me to audit and get alerted to massive file deletion. But the alert doesn't work as it is expected.

Helped me to audit user locks. But alert doesn't work as it is expected.

It made [the] administrator's daily work more comfortable.

It is now possible to document all changes we make.

It gives our users the possibility to control their resources more easily.

It is a pain for users to now have to go through a process

Data owners aren't always available in a small company which makes urgent requests difficult.

The reconciliation is great at cleaning up privileges for users who shouldn't have them.

Saved some service desk time

Return on Investment is really quick

Because it's cut down on the mistakes and time lost creating new user accounts, this has meant there is a reduction in tickets relating to changes needing to be made to user accounts. Whether this was the incorrect spelling of the name, or the need to add/remove security groups. With ARM now doing the user creation along with the templates we've created, this has dramatically cut down the number of support tickets regarding user accounts, meaning our team now has more time to tend to other pending tickets.

With the various issues we have had with this system, people lost faith in it. We only renewed this year as we got a discount and we have planned work for it. It's an expensive product and I don't feel we have had a Return on investment. This is partly because the organization hasn't driven the access right issue. This year with a more heightened awareness for cyber security and the effects of an attack we may get some assistance from the organization.

Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members

Security specialists have really clear dashboards to audit individuals

We can be sure we never leave a permission open after a person leaves

Overall positive. I have used ARM to develop our active directory permissions and group assignments to be used in a new domain for the company.

Significantly cut administration time of Permissions on file server

Being able to prove who has made changes helped us out a lot

No negatives yet

GDPR implementation

Reporting (who changed what when)

Important for admins

Change management proven

SolarWinds Access Rights Manager does what we purchased it to do without issues.

Service desk spends a lot less time digging through events now

Due to the automation sets built in, staff spends less time administering basics changes