My experience deploying Splunk SOAR in multi-client SOC
October 21, 2025

My experience deploying Splunk SOAR in multi-client SOC

Julie Pierce | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Splunk SOAR

It plays a central role in bridging detection with response automation. As a SOC analyst, I oversee threat response operations from multiple enterprise clients. Splunk SOAR obviously does a ton for us but at its core, the problem it solves is alert fatigue and triage inconsistency.

Pros

  • My go-to is the visual playbook editor. It's clean enough for new analyst but still flexible for power users who want to script with python. I've built more than 50 playbooks from scratch.

Cons

  • Splunk SOAR is powerful, but when you operate it at MSSP scale, a few rough edges become apparent like debugging visibility within playbooks. when a step fails, the log traces aren't always intuitive
  • 70 % of low to mid tier alerts are now auto resolved through playbooks
  • MTTD and MTTR are significantly low
Building playbooks through the visual editor is fine for basic tasks, but once you start chaining complex logic or integrating 3rd party APIs you hit a wall that requires deep scripting knowledge.
Splunk SOAR has multi vendor friendly design that suits our MSP model. Qradar on the other hand has deployment complexity and dependency on IBM's Qradar, which is less appealing for us since our clients run everything from Sentinel to elastic

Do you think Splunk SOAR delivers good value for the price?

Yes

Are you happy with Splunk SOAR's feature set?

Yes

Did Splunk SOAR live up to sales and marketing promises?

No

Did implementation of Splunk SOAR go as expected?

Yes

Would you buy Splunk SOAR again?

Yes

A 7/10 because it demands continuous babysitting when you're operating it at scale. For a couple of our clients, we've built an automated phishing triage pipeline that ties together proofpoint TAP and active directory. The moment a user reports a suspicious email, Splunk SOAR parses it, checks the urls, quarantines related messages, disables compromised accounts and even creates a Servicenow ticket. In my 6 years as an analyst, I haven't had a more suitable enterprise use case with Splunk SOAR like this one.

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