Spruce is stepping it up!!
May 28, 2024

Spruce is stepping it up!!

Amy Garland | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spruce

We use Spruce daily for orders, quotes, inventory, etc. A couple months ago, I would give Spruce a 1 star rating. And it was all customer service. When we had issues (and some were pretty big), it would take weeks and months to even get a call back let alone resolved. I do say now that they've upped their phone system. Now we are getting faster responses. Time will tell if this stays the way it is. All in all, Spruce is pretty user-friendly. I would not give 10 stars because it's not 100% friendly. It's not all that forgiving @ times.

Pros

  • Reports seem to be easy to use
  • Their customer service is getting better
  • How to read orders and quotes is easy

Cons

  • Customer service and getting back to the customer
  • making certain areas more user friendly
  • let us change defaults easier
  • had a terrible impact for several months since we were down with open ticketing
  • now that they have made changes, i am hoping it will be easier to get help resolved
It's always available - I do love that it's in the cloud! Makes it easier to use whenever we need to!!

Do you think Spruce delivers good value for the price?

Yes

Are you happy with Spruce's feature set?

Yes

Did Spruce live up to sales and marketing promises?

No

Did implementation of Spruce go as expected?

No

Would you buy Spruce again?

Yes

It's getting better. We had some real big issues with the system in which it took at least 2 months to resolve. now that it's resolved, their customer service is making changes to make it easier. I think that will help!

Spruce Feature Ratings

8.2
Accounts payable
8
Accounts receivable
8
Journals and Reconciliations
9
Configurable Accounting
9
Standardized Processes
7
8.5
Billing Management
9
Cash and Asset Management
8
Budgetary Control & Encumbrance Accounting
8
Period Close
9
4.7
Inventory tracking
9
Automatic reordering
2
Location management
3
8.0
Pricing
8
Order entry
9
Cost of goods sold
7
Payroll Management ()
Not Rated
8.0
Dashboards
7
Standard reports
8
Custom reports
9
Customization ()
Not Rated
9.0
Role-based user permissions
9
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
7.5
Task Insight for Project Managers
8
Project Mobile Functionality
7
5.0
Bids Analyzed and Compared
6
Requisitions-to-Purchase Orders Integrated
4
Risk Management ()
Not Rated
Logistics ()
Not Rated
7.0
Configuration Management
8
Work Execution
6
6.0
Inventory Planning
6
8.0
Product Master Data Management
8

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