SPRUCE use.
May 29, 2024

SPRUCE use.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Spruce

SPRUCE is our complete business operating software. It is our company's lumber management, ordering, purchasing, accounting, billing, and tracking software. We use it for all aspects of our business and rely on its operation to run. The most significant issue we face is when there is a glitch, error, or something that needs attention and getting help or assistance from SPRUCE. In the past, when we would call, it would be very difficult to get a technician on the line. If we needed to have just a quick assist, it would be very challenging to get support. With the newer online system, we still saw no improvement in the lead time on getting a SPRUCE technician to follow back up.

Pros

  • lumber management.
  • purchasing and receiving.
  • Cloud based.

Cons

  • Quick response to support tickets.
  • Access to a SPRUCE support technician when calling.
  • More support personal so you are not waiting days for a response.
  • Available support customer service when you call, even for small items.
  • Solid operations.
  • Handles inventory.
  • Cloud based.
There are no issues getting online.
  • Agility

Do you think Spruce delivers good value for the price?

Not sure

Are you happy with Spruce's feature set?

Yes

Did Spruce live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Spruce go as expected?

I wasn't involved with the implementation phase

Would you buy Spruce again?

Yes

SPRUCE is solid lumber management software that allows us to purchase, sell, invoice, and track our lumber products. However, it is not as easy to modify our inventory or make adjustments as we would like. It would be nice to have easier access to customize our headings and options to what our specific industry calls items. Ideally, when we call for support, we can get a service agent on the phone and speak with someone on that same call.

Spruce Feature Ratings

8.5
Accounts payable
9
Accounts receivable
9
Global Financial Support
Not Rated
Journals and Reconciliations
8
Configurable Accounting
Not Rated
Standardized Processes
8
8.0
Billing Management
8
Cash and Asset Management
8
Budgetary Control & Encumbrance Accounting
8
Period Close
8
8.0
Inventory tracking
8
Automatic reordering
Not Rated
Location management
Not Rated
8.0
Pricing
8
Order entry
8
Credit card processing
Not Rated
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
Payroll Management ()
Not Rated
7.0
Dashboards
Not Rated
Standard reports
7
Custom reports
7
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Not Rated
Task Insight for Project Managers
Not Rated
Project Mobile Functionality
Not Rated
Not Rated
Bids Analyzed and Compared
Not Rated
Requisitions-to-Purchase Orders Integrated
Not Rated
Risk Management ()
Not Rated
Not Rated
Trade and Customs Management
Not Rated
7.0
Configuration Management
7
Work Execution
7
Not Rated
Inventory Planning
Not Rated
Not Rated
Product Master Data Management
Not Rated

Evaluating Spruce and Competitors

Not Sure
  • Cloud Solutions
  • Ease of Use
We have multiple sites across multiple states. Remote access to cloud solutions is vital to our work and corporate operations.
Indepth use of our inventory and tracking. How will inventory management best be utilized?

Comments

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