Worst background check experience of my life. Would not recommend.
November 26, 2021

Worst background check experience of my life. Would not recommend.

David Winston | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with SterlingOne (TalentWise)

Rover uses SterlingOne for background checks of pet sitters.
  • none
  • Customer service
  • Accountability to clients
  • Meeting deadlines
  • Attention to detail
  • They have impeded my ability to finish my background screening for a month because of poor organization and management.
None and I [wouldn't] recommend them to anyone.

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I wasn't involved with the implementation phase

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SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.