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Sterling Check

Sterling Check
Formerly SterlingOne / TalentWise

Overview

What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData…

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Pricing

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What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Sterling Check?

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.

When Sterling’s three locator tools are used together, they uncover tens of thousands more criminal records than instant database searches alone:

  • SSN Trace - Sterling identifies the address history associated with a given Social Security Number (SSN) using an extensive database of 10,000+ sources. These results broaden the scope of a pre-employment background check to include locations of residence (and names, if requested) beyond what the candidate has disclosed. Alias names also may be identified upon request.
  • The Enhanced Nationwide Criminal Database searches State, County and Corrections criminal record databases to locate additional jurisdictions where a candidate may have committed a crime. Prior to reporting, possible felony and misdemeanor convictions and pending cases are verified against primary source court records to validate the record.
  • Locator Select queries over 2,400 jurisdictions for bookings and criminal activity, covering most of the incarcerated population in the US, locating additional places where a candidate may have criminal record history. Prior to reporting, possible felony and misdemeanor convictions and pending cases are verified against primary source court records to validate the record.

Sterling Check Video

Sterling's Fulfillment Process

Sterling Check Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Sterling background and identity solutions help you build a foundation of trust and safety for your employees, customers, and partners around the world. Sterling's CourtDirect technology provides direct online digital access to ~90% of US criminal search records, and SmartData technology enables Sterling to further automate across the end-to-end employment criminal background check process – from matching candidate data to determining reportability and applying any order rules.

TransUnion SmartMove, Findigs, and ACRAnet are common alternatives for Sterling Check.

The most common users of Sterling Check are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 8)

Recent changes not for the better

Rating: 1 out of 10
October 17, 2023
EF
Vetted Review
Verified User
Sterling Check
2 years of experience
We use SterlingOne (TalentWise) for all of our candidate background screenings prior to hire.
  • Quick criminal checks
  • Quick start of checks
Cons
  • In my opinion, Horrible new platform "Sterling check"
  • No designated account representative
  • In my experience, Poor troubleshooting support
  • Customer service often doesn't answer questions
  • Many back and forth needed to resolve issues
  • Recently changed platform and not offering the same services
In my opinion, recent changes to the platform have led to poorer candidate and user experience. It seems to me that they are expecting the recruiters to do the leg work of collecting any missing information if a search wasn't launched. For me, bad customer experience overall where they rarely answer all of your questions.

Great partner with fast results

Rating: 10 out of 10
January 12, 2023
JF
Vetted Review
Verified User
Sterling Check
2 years of experience
We use Sterling to complete all our background checks. We also purchase oral swab drug tests for use in our distribution center. Sterling is a strong partner - very responsive and very helpful when we have issues, which isn't often.
  • Communication
  • Most of our background checks are back w/in 18 hours
  • Customer Support is very strong
Cons
  • A better integration with the ATS
In our case, Sterling provides the service we need, and does it well. The only issue I have isn't even related to Sterling, but the court systems who limit the hours and time that runners can spend researching. In those instances, it can take months for results to come back, but that in no way reflects on Sterling. The most difficult part of that is deciding if we want to offer a contingent hire, who could be terminated when the results do come back. Otherwise, we run a very strong risk of losing them to competitors.

Quick and Easy Background checks

Rating: 10 out of 10
January 11, 2023
Vetted Review
Verified User
Sterling Check
22 years of experience
We use SterlingOne for background checks for all new hires. It is very user friendly and we cover all federal, state and local criminal background checks for the past 7 years. We also do financial credit checks for finance team hires.
  • Easy to input
  • Various background checks from credit to employer/education
  • Quick results
Cons
  • Flags where data was entered incorrectly (e.g. name data)
  • More international functionality for employment history and education
  • Quick status updates
SterlingOne is the best and fastest at producing results. We've used HireRight, and others and none of them were able to provide results as quickly. SterlingOne also lets us review and resolve issues in the system itself so we can track and have an audit trail. This helps in keeping HR records all in 1 location.

Quick & Efficient Onboarding with SterlingOne

Rating: 9 out of 10
January 10, 2023
Vetted Review
Verified User
Sterling Check
3 years of experience
My organization utilizes Sterling One to help us onboard consultants. We use it for background checks and drug screenings of various depths. It helps us stay organized to track their profiles and see if they've already done one for us in the past/see if it needs to get updated.
  • Quicky & Timely background checks
  • Drug Screenings that are accurate and secure
  • Profile creation allows for organized candidate tracking
Cons
  • Drug Screenings often take a long time and get backed up
It is well suited to onboard (background check, drug screen, etc.) a large quantity of people. It is helpful when these people need to be tracked due to the ability to create a profile or them. It is also helpful when you have multiple types of background checks/ drug screens because you can choose from different packages or create a one-off screening.

Worst background check experience of my life. Would not recommend.

Rating: 1 out of 10
November 26, 2021
Rover uses SterlingOne for background checks of pet sitters.
  • none
Cons
  • Customer service
  • Accountability to clients
  • Meeting deadlines
  • Attention to detail
SterlingOne has had my background check in progress for nearly a month. I spoke with them 5 days ago about the issue and discovered there was a criminal record flag in Connecticut. I have never been to Connecticut. They said this can often happen if an individual has the same name, birthday, or last four digits of SSN. This is clearly a flaw in their system if someone with the same name or birthday can appear on the same background check. I feel bad for any John Smith who applies for a job with a company that uses SterlingOne, they'll never get past the screening. Not only is this a flawed system, but when I spoke with customer service about this, they guaranteed they would expedite this within 24-48 hours. It has now been 5 days and when I called back, they said they would expedite this as if I had never called in the first place. I have been through numerous background checks for work in my life, I have done live scans and had my fingerprints taken, and have been approved to work with children with special needs (which requires a very rigorous screening) and I have never experienced such a disjointed and unprofessional process.
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