Stripe: Great software for billing
March 03, 2020

Stripe: Great software for billing

Jon Walka | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stripe

Today we are using Stripe for all of our product subscriptions. We are a SaaS company that has a monthly recurring subscription plan with additional add-on products. Stripe has become our source for billing all subscriptions. It is used by anyone in our organization who would need to be setting up subscriptions or products. This is typically finance, sales, onboarding, and support. It addresses the problem of an easy system that is organized when it comes to knowing who and what is being billed each month. Also, it's good at letting us know what is failing.
  • Recurring billing.
  • Subscription setup.
  • Discounts and trials.
  • It can used more detailed reports.
  • Discounts can not be itemized only subscription based.
  • Depending on users it can be a lot of info.
  • Ease of the billing process
  • Easier revenue tracking.
  • Better tracking of discounts.
They have been top-notch with quick touchpoints and resolution on tickets. When a ticket lasts a few days they continue to reach out to make sure you find a resolution.

Do you think Stripe Payments delivers good value for the price?

Yes

Are you happy with Stripe Payments's feature set?

Yes

Did Stripe Payments live up to sales and marketing promises?

Yes

Did implementation of Stripe Payments go as expected?

Yes

Would you buy Stripe Payments again?

Yes

Stripe has just been a lifesaver when setting up billing and subscriptions, running payments, and has been a massive upgrade from the homegrown system we had built for billing prior to migration. The company itself has been great from the setup to support aspect so they've shown their worth at all stages. We've been really also really lucky to not have any issues. When things just work it's just great.