Stripe
March 09, 2020

Stripe

Holly Snell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stripe

Stripe is being used as our primary credit card processor. It is used to collect 80% of our revenue collection across the company. We have payments being made from all countries around the globe.

Pros

  • Takes payments from all currencies.
  • Has great detailed reporting.
  • Dashboard is very detailed.
  • Keeps customer records of payments.

Cons

  • Stripe needs some help on collecting proper tax on purchases.
  • Dispute timelines seem to be extremely long.
  • Increased ROI for sure as it helps keep all incoming payments in one place.
  • Reporting is great so it really helps with reconciliations.
Stripe is heads above Authorize just by its fees and reporting. It is also very inline with PayPal but we like it more for the simplicity and the reporting capabilities.
I haven't had to use Stripe's support in the 4 years that I have used their product.

Do you think Stripe Payments delivers good value for the price?

Yes

Are you happy with Stripe Payments's feature set?

Yes

Did Stripe Payments live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Stripe Payments go as expected?

I wasn't involved with the implementation phase

Would you buy Stripe Payments again?

Yes

Slack, RUN Powered by ADP®, Zendesk
Stripe is a very robust payment processing product. It is a great tool for small businesses to large businesses. The fee price point is right in line with PayPal. Reporting by customer/day/month is very intuitive. I like being able to drill down to all sorts of variations of reporting.

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