Not what they promise, poor successful transaction rate.
December 02, 2022

Not what they promise, poor successful transaction rate.

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Stripe

Disappointed. Its been now 1 year that Stripe does not seem to be having interest to resolve my problem. On my very own website, my own card is being declined by Stripe. Upon using the same card via Paypal the transaction is successful. Upon individually verifying there is absolutely no problem with my issuing card or my bank. I have already verified that by speaking to them. It seems like Stripe just want to continue declining without giving a valid reason. My customer conversion rate has taken a massive hit due to this. Looking for good alternatives. Although my business grows and stripe gets more payments via me, they dont want to have tier based fees/charges. Whether you give stripe a revenue of 100$ or 10,000$ you are the same for Stripe. I am Customer from India and they have not kept the tier system for Indians. Thanks Stripe, very helpful !
  • good exchange rate
  • prompt customer service though without a resolution
  • willingness to resolve the customers issue
  • lower payout time to sellers
  • bad rates even though my business is scaling up
  • good exchange rate
  • good customer support but no final resolution
  • I am loosing customer confidence
  • Customers are loosing trust on my website

Do you think Stripe Payments delivers good value for the price?

No

Are you happy with Stripe Payments's feature set?

No

Did Stripe Payments live up to sales and marketing promises?

No

Did implementation of Stripe Payments go as expected?

No

Would you buy Stripe Payments again?

No

Its been now 1 year that Stripe does not seem to be having interest to resolve my problem. On my very own website, my own card is being declined by Stripe. Upon using the same card via Paypal the transaction is successful. Upon individually verifying there is absolutely no problem with my issuing card or my bank. I have already verified that by speaking to them. It seems like Stripe just want to continue declining without giving a valid reason. My customer conversion rate has taken a massive hit due to this. Looking for good alternatives.

Stripe Payments Feature Ratings

Fraud Detection
1
API or SDK
6
Recurring Payment Support
5
Billing and Invoicing Support
7
Global Support
6
Payment Form Acceptance
1