Item: Stripe Payments
Rating: 10
Author: Verified User

Overall Satisfaction with Stripe Payments

Use Cases and Deployment Scope

We use Stripe for on-site payments and link it to our accounting platform so people can easily interact with our payment systems. It's great because we can also use it to set up one-time payment links, QR codes, and specific links that we can then track and generate reports from.

Pros and Cons

Pros

One time payment links.
Refunds if requested.
Generate reports.
Allows you to see your available balance.
Shows any failed payments.

Cons

I generate monthly reports and use the custom function, which could generate a more simple report when you just want to see the amount, product, and one or two other elements.
Sometimes, customers have issues with payments. I'm not sure if this is with the 2fa or an actual Stripe system issue.

Return on Investment

It's had a positive impact on enabling a link to our accounting platform for online payments. This has seen quicker payments for our invoices and increased our cash flow.
The fees charged have caused some issues in regards to our net gain when its on larger sums.
It has enabled a better variety of options for our clients, such as one-time payment links, QR codes, and being able to generate reports and track specific elements of our business.

Usability

Stripe offers a very easy-to-navigate platform with many different functions. From linking it to our website and accounting platform to tracking our payments, being able to issue a refund quickly if required, and setting up QR codes and payment links for subscriptions or one-time donations, it really covers so many aspects that we need and use on a weekly and monthly basis.

Key Insights

Do you think Stripe Payments delivers good value for the price?

Yes

Are you happy with Stripe Payments's feature set?

Yes

Did Stripe Payments live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Stripe Payments go as expected?

I wasn't involved with the implementation phase

Would you buy Stripe Payments again?

Yes

Other Software Used

Sage Accounting

Likelihood to Recommend

We had a client who wanted a QR to use in their marketing, which enabled their clients to donate to us. It was so useful to be able to set it up, and we can track the views and donations received using this code. Another client with issues with our website wanted to set up a monthly subscription, so I sent her a payment link, which worked brilliantly. For clients that want to make one-time donations, it also lets the client choose the amount. The only scenario where we haven't been able to help is when clients want to change the card associated with the payment - whilst we understand it is for security/gdpr, it means they have to cancel and set up something new, which poses the danger that we may lose them as a customer.

Stripe Payments Feature Ratings

Comments

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