SugarSync, the good and the bad
June 27, 2014

SugarSync, the good and the bad

Daniel Joyce | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Business Account

Overall Satisfaction with SugarSync

SugarSync is being used as a backup assurance for my company in our post-production department. We use it to back up multi-million dollar project files and select assets daily. My initial thought on SugarSync was for it to be constantly syncing our files without much oversight required. It has not worked out as promised by SugarSync videos.

As far as doing an initial backup, SugarSync the program works great! Our account went over our storage limit once, we instantly removed some files, but since it went over it would no longer sync. I had to manually delete everything from SugarSync and re-sync the folder for SugarSync to start working again. Since this happened, SugarSync does not sync files daily- it usually requires forced syncing.

The idea of SugarSync is a great one, I love what it is supposed to do, I just have not had the success I hoped for. I have been in touch with SugarSync support staff multiple times and they are pleasant to work with, but for the most part, unhelpful. All they can recommend is to wipe your account and re-sync all files.
  • Great for bulk backups if you do not require syncing.
  • Can give peace of mind if you do not go over your storage quota.
  • Once you go over your storage quota once, it seems that the account will not work properly with syncing.
  • It allows our owners to feel secure in their belief that our data is being backed up to multiple locations.
  • We do not use SugarSync to share files, we use it as a backup redundancy.
  • Amazon Web Services,WorkZone,Wiredrive
We use Amazon Web Services, WorkZone and Wiredrive to have multiple backups
Despite the problems we have had with SugarSync, using it as a one time backup, SugarSync works great.
I believe that SugarSync would work great for any person or business looking to backup a large amount of data without the need to have newer files synced. A big selling point for SugarSync is their desktop app- we do not use it. If you are looking to do backups without management, you will not use that tool often.