A Superior OS Especially for SAP
December 20, 2022

A Superior OS Especially for SAP

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SUSE Linux Enterprise Server

Originally purchased to run SAP these servers have now become the vast majority of our Linux OS used. Over the last decade plus we have continued to upgrade existing servers in place and migrated all applications we can to SLES. Even as we moved workloads to the cloud SLES is the preferred OS with very few exceptions.

Pros

  • Upgrade in place with short downtimes.
  • SUSE supported software packages for almost everything
  • Stable and high preforming OS

Cons

  • Like most software companies license audits can be frustrating
  • Stability
  • Security
  • Low Cost
  • Reduced cost to support and training time
  • Upgrade pathway for new versions is fast and free
We find SUSE to be as good or better in all categories especially version upgrade paths. Once you have in upgraded a 10 year old OS 4 full versions with only 5 reboots in 3 hours you will not want to go back to dead end rebuilds.

Do you think SUSE Linux Enterprise Server delivers good value for the price?

Yes

Are you happy with SUSE Linux Enterprise Server's feature set?

Yes

Did SUSE Linux Enterprise Server live up to sales and marketing promises?

Yes

Did implementation of SUSE Linux Enterprise Server go as expected?

Yes

Would you buy SUSE Linux Enterprise Server again?

Yes

SLES has been the only OS for our large SAP landscape in North America and has been adopted by the rest of our global divisions because of our performance. We have not encountered any scenarios where SLES is not a good choice. We only use other OS when the vendor will not support SLES.

Using SUSE Linux Enterprise Server

30 - Linux, DBA and SAP/Basis teams all use SLES.
10 - Anyone with Linux/Unix skills can easily pickup SLES and be able to support it.
  • DB Servers
  • Application Servers
  • SAP Servers

Evaluating SUSE Linux Enterprise Server and Competitors

Yes - Solaris, HP-UX and Redhat were in use when we first brought in SLES for a new application, SAP. We have since moved all applications to SLES except a few that only support Windows.
  • Price
  • Product Features
  • Product Usability
SLES was the preferred OS for Oracle based SAP and the only supported for HANA SAP.
No need to change we made the right decison.

SUSE Linux Enterprise Server Training

  • In-Person Training
Third party training was fast but mostly unnecessary as we were already Unix trained and Linux familiar.

SUSE Linux Enterprise Server Support

Support personnel are helpful and fairly fast to bring resolution to non-emergency issues. Patches are created and posted in a timely fashion. We so far have not had any major problems that needed support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
We had premium support for several years but stopped renewing to cut costs and we rarely used it.

Using SUSE Linux Enterprise Server

SUSE is easy to use and quick to roll out.
ProsCons
Like to use
Relatively simple
Easy to use
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Requires technical support
  • Version upgrades
  • New server installs

SUSE Linux Enterprise Server Reliability

We have successfully deployed on physical servers, VMs and in cloud all over the globe from templates of our own design.

Relationship with SUSE

Upgrading SUSE Linux Enterprise Server

Yes - The process was amazingly flawless. We purchased a company with 10 year old servers running 4 versions behind and were able to upgrade all the way to current with little fuss.

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