Review for IT Assets Management & Service Desk Management tool.
Updated October 12, 2022

Review for IT Assets Management & Service Desk Management tool.

LALIT MADAN | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symphony SummitAI

We have 1800+ users, and I am using this tool for IT Assets management as well as for service desk ticketing.

Pros

  • Ageing of Inventory not visiting the office network.
  • Software details of IT Assets to check compliance.
  • Any hardware change from original system e.g. RAM change etc.

Cons

  • In case of inhouse hardware whether correct size of server is considered or not.
  • Any call logging is not reverted as per SLA.
  • Tool conceptually is very good.
  • Application is resource hungry.
Better dashboard and better MIS report for the IT manager.

Do you think SymphonyAI IT Service Management delivers good value for the price?

Yes

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI IT Service Management go as expected?

Yes

Would you buy SymphonyAI IT Service Management again?

Yes

Best suited for IT Assets Tracking but need to have a better user interface for early adoption.

SymphonyAI IT Service Management Feature Ratings

Incident and problem management
7.7
Organize and prioritize service tickets
8
Expert directory
7
Service restoration
8
Self-service tools
7
Subscription-based notifications
7
ITSM collaboration and documentation
8
ITSM reports and dashboards
9
ITSM asset management
7.7
Configuration mangement
7
Asset management dashboard
9
Policy and contract enforcement
7
Change management
8.0
Change requests repository
8
Change calendar
8
Service-level management
8

Comments

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