Experience of Symphony SummitAI
October 13, 2022

Experience of Symphony SummitAI

Ashutosh Goyal | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Symphony SummitAI

This is pretty much 1 of the good tool in the terms of Application UI and customization. We can do anything in the tool with the reference to customization and easy or access.

Pros

  • UI is very good and easy to access.
  • Configurations and help document is very easy to access and understand
  • Reports are easy to access and create

Cons

  • Some of the issues are there in a tool which need to be addressed like some product improvements
  • Need some attention on support part
  • It is ok but as per my understanding the price is little bit high
  • Need to improve the ITOM application
We are preferring this due to its UI and good tool

Do you think SymphonyAI IT Service Management delivers good value for the price?

Yes

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI IT Service Management go as expected?

Yes

Would you buy SymphonyAI IT Service Management again?

Yes

In generally all ITSM tools are a little bit understandable and accessible but Symphony SummitAI is very vast and good in comparison to others

SymphonyAI IT Service Management Feature Ratings

Incident and problem management
7.5
Organize and prioritize service tickets
7
Expert directory
Not Rated
Service restoration
Not Rated
Self-service tools
Not Rated
Subscription-based notifications
7
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
ITSM asset management
8.5
Configuration mangement
8
Asset management dashboard
9
Policy and contract enforcement
Not Rated
Change management
8.0
Change requests repository
7
Change calendar
Not Rated
Service-level management
9

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