Robust tool for IT Service Management
Updated July 29, 2022
Robust tool for IT Service Management
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Symphony SummitAI
Symphony SummitAI has also helped in digitalizing service management of other departments. The easy-to-use interface and standardized functionality have made it very easy to implement the ITIL processes.
- Easy to use GUI
- Standardized functioanlity
- Robust after implementation support
- The dashboards should be easier to create
- The table structure should be open to users
- Creating views by admin instead of application support
- It has helped in digitalizing service management of departments other than IT
- It has helped streamline the processes of knowledge management, problem management and release management.
- Due to the easy configurable nature of the product, alerts etc are being used to closely monitor all incidents, SRs etc.
The automation functionality has helped in assigning the tickets to the concerned work groups quickly. The bulk upload module for service requests has helped ease the process by making it faster and more efficient. The AI CINDE looks capable enough of streamlining the service management processes even further.
Symphony SummitAI cloud Implementation was chosen over HP ITSM because it provided a ready-to-implement functionality for the service management modules with minimal scripting and administration. The easy GUI also enabled the rapid implementation of the product for digitalizing the service management processes of other areas as well.
Do you think SymphonyAI Summit delivers good value for the price?
Yes
Are you happy with SymphonyAI Summit's feature set?
Yes
Did SymphonyAI Summit live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of SymphonyAI Summit go as expected?
Yes
Would you buy SymphonyAI Summit again?
Yes
SymphonyAI Summit Feature Ratings
Using Symphony SummitAI
They represent all business functions in the organization including hundreds of Departments in five clusters. We have also used the service management system to automate the the service management of Non IT departments as well. This has helped automate the customer service facets of those departments. It has also led to an overall increase in digitalization of the organization.
1 - The knowledge of ITIL processes and Service Management is needed to support Symphony SummitAI application. The Symphony SummitAI team also provides training and certification resources as well that ensures that you are adequately prepared to support the system and do not rely on Symphony SummitAI Support all the time. In the occasion that you do need the help, the support team is always ready to help you.
- Incident Management
- Service Request Management
- Change Management
- Release Management
- Automate VAPT Tracking
- Automate Non IT Ticket Tracking
- Automate the ticket assignment
- Reduce the number the tickets by using AI