All in one solution
October 01, 2024

All in one solution

Riya Gajjar | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SymphonyAI IT Service Management

I use SymphonyAI IT Service Management to consolidate all our services on one platform. Our main problem was that too many softwares for end users was making it difficult to learn and keep track of. SymphonyAI solved that issue

Pros

  • Integrating all different software systems on one platform

Cons

  • I wish it allowed more coding for creative purpose
  • SymphonyAI has helped us reduce our costs

Do you think SymphonyAI IT Service Management delivers good value for the price?

No

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI IT Service Management go as expected?

No

Would you buy SymphonyAI IT Service Management again?

Yes

I mean, SymphonyAI IT Service Management is an all-in-one tool; what else could you ask for?

SymphonyAI IT Service Management Feature Ratings

Incident and problem management
7.9
Organize and prioritize service tickets
6
Expert directory
7
Service restoration
8
Self-service tools
7
Subscription-based notifications
9
ITSM collaboration and documentation
9
ITSM reports and dashboards
9
ITSM asset management
8.7
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
8
Change management
8.7
Change requests repository
9
Change calendar
8
Service-level management
9

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