SymphonyAI IT Service Management is best tool for ITSM
October 01, 2024

SymphonyAI IT Service Management is best tool for ITSM

Hariprasad Sakthivel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with SymphonyAI IT Service Management

Symphony AI IT Service Management useful for handling priority incidents and VIP incidents effectively. In addition, to this it is useful for tracking the end-to-end flow of operation changes, Service requests, Problem management as well.

Also, User friendly UI & new enhancements feature available in new Summit AI versions makes life easier and easy to handle on reporting with Management.

Pros

  • Incident Management (Mail to Ticket, Major Incident, API integration)
  • End to End Change Management process
  • Custom fields can be created based on Organization requirements
  • BI reports can be created based on organization requirements
  • Mobile application
  • SLA

Cons

  • Asset management enhancements relevant to Aset license configuration to address Auto sync of upgraded license versions
  • UI Changes
  • Technical details need to get added on Doc site for better understanding about the tool for Summit Customers
  • Assessment with Customers
  • Easy understanding of functionality behavior
  • Summit AI trainings

Do you think SymphonyAI IT Service Management delivers good value for the price?

Yes

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

Yes

Did implementation of SymphonyAI IT Service Management go as expected?

I wasn't involved with the implementation phase

Would you buy SymphonyAI IT Service Management again?

Yes

SymphonyAI IT Service Management is well suited on User friendly UI, reporting for management and easy to handle the operational activities for our day-to-day activities.

Still need to work on stable Summit version

SymphonyAI IT Service Management Feature Ratings

Incident and problem management
9.0
Organize and prioritize service tickets
7
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
7
ITSM collaboration and documentation
9
ITSM reports and dashboards
10
ITSM asset management
9.0
Configuration mangement
9
Asset management dashboard
9
Policy and contract enforcement
9
Change management
9.3
Change requests repository
10
Change calendar
9
Service-level management
9

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