SymphonyAI IT Service Management review

We use it for handling one of the client, who is one of India's biggest leading company. We use it to manage the admin activities of the client and perform the implementation work based on the user requirements, to ease the work of the end users by adding drop down values, configuring catalogs, configuring approval flow. We use it to publish knowledge records and problem records, which helps end users and analysts in understanding and comparing the issues by referring to those documents. Staging instance data which will be configured for the testing purpose, it cannot be transferred to production by system. It should be done manually.