Good

We used to manage the admin/implementation part of the client organization. We perform POC in staging environment for complicated tasks before configuring in production. By creating catalogs and adding the assets, by designing BRD auto assignment feature for the incident management. Creating knowledge records and by publishing it making us to observe less number of incidents, because end users can review knowledge records and analyze the same. We have configured problem management for repeated issues so analyst can give RCA for the repeating incidents. To achieve Some expectation or specification of clients we need to reach a support team for the same. The activity which we perform in the client environment will be shared through Internal team by making SOP`s to refer and try in their environment in their own interest