Item: SymphonyAI IT Service Management
Rating: 9
Author: Ramya Nemani

Overall Satisfaction with SymphonyAI IT Service Management

Use Cases and Deployment Scope

SymphonyAI IT Service Management is used as a ticketing and monitoring tool to address all of the issues and requirements from the business users for various other applications. SymphonyAI IT Service Management is integrated with number of other applications such as Tactix, Dynatrace, Nagios, Splunk etc... for tracking the issues and concerns raised in those applications.

Pros and Cons

Pros

User friendly Environment
Easy navigation
Faster Response
Better Customer Service

Cons

Looking forward for new features
Features that could make it easier for users new to the environment

Return on Investment

I have used the application as a Support admin
I do not have the experience in finance

Alternatives Considered

Dynatrace

Symphony Summit has user friendly design and processes, easy to navigate and understand too.

Key Insights

Do you think SymphonyAI IT Service Management delivers good value for the price?

Yes

Are you happy with SymphonyAI IT Service Management's feature set?

Yes

Did SymphonyAI IT Service Management live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of SymphonyAI IT Service Management go as expected?

Yes

Would you buy SymphonyAI IT Service Management again?

Yes

Other Software Used

Nagios Log Server

Likelihood to Recommend

Tracking of the efforts put by the analysts for the issues or requirements received by the clients, and for tracking the daily business tasks assigned to the teams both on the basis of individual and team.

SymphonyAI IT Service Management Feature Ratings

Comments

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SymphonyAI IT Service Management for Easy and better monitoring