Overall Satisfaction
- HashTag Tracking - Pre Event, Post Event Data Analysis
- Infographic Designs.
- Customer Service.
- Realtime data at events.
- Synthesio Data Tracking helped us provide ROI to our sponsors and garnish additional Sponsorships.
- Synthesio provided clean professional looking Infographics to help increase Social Shares on both our blog posts and social media accounts.
Support
Pros | Cons |
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Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
No - The Customer Support was built into service agreement. The NYC representative Ben Farkas worked tirelessly to meet our needs, if there was a premium support above the service he provided I be amazed.
In the first Social Media Week that we used Synthesio, Ben Farkas not only provided data tracking for our event, he built in comparisons to host cities and adjusted the data to remove erroneous results or data that was not relevant to our event and needs. He also played a role in helping market our event and participated in a supporting role for it, he was like having a team member not just a service provider.