TrustRadius
Synthesio Review 2 of 3
Review: "Synthesio delivers Data Analysis with Visual Reports & great customer service"
https://www.trustradius.com/social-media-monitoringSynthesioUnspecified6.813101
Basil C. Puglisi, M.P.A. profile photo
November 18, 2013

Review: "Synthesio delivers Data Analysis with Visual Reports & great customer service"

Score 8 out of 101
Vetted Review
Verified User
Review Source

Software Version
Event Data Tracking and Infographics
Modules Used
Monitoring Dashboards

Overall Satisfaction

  • HashTag Tracking - Pre Event, Post Event Data Analysis
  • Infographic Designs.
  • Customer Service.
  • Realtime data at events.
  • Synthesio Data Tracking helped us provide ROI to our sponsors and garnish additional Sponsorships.
  • Synthesio provided clean professional looking Infographics to help increase Social Shares on both our blog posts and social media accounts.
Ben Farkas was the representative that worked with us on this project, while we have been very excited with the work he provided, especially the customer service, we just did not have enough time with the product hands on to be comfortable giving it the 10 we think it deserves. As the Data tracking was done beyond our expectations and the finished product (infographic) were all excellent, we used this service to fill our need in being shorthanded to cover the data ourselves. Synthesio provided outstanding customer service, their data tracking and materials where top notch, just we lacked the hands on experience to speak to everyday use.
Be clear about what you want to track and why, Synthesio did a great job helping eliminate data that was not relevant to our needs, but we needed to be clear about that when we started. Work with the representative and ask that they too provide a report when using it for a large scale campaign or event.

Support

Everything we needed was handled, in many cases during the first time we used Synthesio the representative made adjustments and explained them to us, some things we did not even consider when setting up the service.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No - The Customer Support was built into service agreement. The NYC representative Ben Farkas worked tirelessly to meet our needs, if there was a premium support above the service he provided I be amazed.
In the first Social Media Week that we used Synthesio, Ben Farkas not only provided data tracking for our event, he built in comparisons to host cities and adjusted the data to remove erroneous results or data that was not relevant to our event and needs. He also played a role in helping market our event and participated in a supporting role for it, he was like having a team member not just a service provider.