Item: Tableau CRM
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

Tableau CRM has been really useful with so many data visualization requirements for the organization. Especially when there is a requirement from leadership,for example, to come up with Skills Matrics for team members and analyze monthly incident counts. When calculating complex MTTR/MTTD, and MTTA requirements this has come to play and it was really worth having such a tool.

Pros and Cons

Data Analyzing and Visualization
Various Dashboard implementations
Complex calculations and graphs

Would love to if there are more support when executing complex SQL type Queries
Should enhance to handle very complex data integrations and Logical requests

Return on Investment

Really useful when Analyzing data from different Sources
Meaningful and attractive Dashboards for Organization
Cost for the license is not that much reliable

Alternatives Considered

Microsoft Power BI

Tableau CRM is capable of providing powerful data visualization and analytical insights into your data set. Also, it produces a simple and understandable graphical representation of data. When compared to PowerBI, If you are an enterprise Microsoft user, there may be a clear benefit when comparing the cost as it comes with a bunch of solutions.

Key Insights

Do you think Tableau CRM delivers good value for the price?

Yes

Are you happy with Tableau CRM's feature set?

Yes

Did Tableau CRM live up to sales and marketing promises?

Yes

Did implementation of Tableau CRM go as expected?

Yes

Would you buy Tableau CRM again?

Yes

Other Software Used

Microsoft Power BI

Usability

The first reason is the embedded simplicity of the tool. You should be an expert to use Tableau CRM. It will be kinda a self-explanatory tool where anyone can get familiar with a simple learning curve. Also, Tableau CRM has a wide range of options provided to analyze data. Connecting with Data sources is not a hectic task. Tableau CRM provides so many templates and you can just use one of them to your organization's requirements.

Support Rating

I have not come across any bad experiences with the support provided. Also, I observed regular updates have been implemented without breaking the tool. But in my opinion, Now Tableau CRM has huge market challenges with tools like Power BI and its spread.

Likelihood to Recommend

Tableau CRM is really useful when processing with simple data sources. It will generate attractive and so meaningful dashboards and graphs. As I mentioned earlier, for example it was really helpful to solve one of the issues of preparing skills matrix for all the employees in the department. But on the other hand, when retrieving data from ServiceNow MIrror DB and coming up with MTTR it was not that easy and we had some questions about that.

Technical Review for Tableau CRM

Overall Satisfaction with Tableau CRM (formerly Einstein Analytics)