Tenfold just makes making and tracking calls easier!
Anonymous | TrustRadius Reviewer
Updated August 23, 2017

Tenfold just makes making and tracking calls easier!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Tenfold

Tenfold is used across our entire organization to place, track, and monitor nearly all of our business calls. In addition, Tenfold is fully integrated into our CRM, (Salesforce), allowing us to take notes on calls, and have them input into tasks. Perhaps the main feature we use is the 'click-to-dial' feature which saves significant time when compared to manual dialing. Finally, this product allows us to quantify and review our call volumes, (inbound vs. outbound), call durations, and analyze our productivity based on these metrics.
  • "Click-To-Dial' feature is a huge time saver.
  • Integration into (CRM) Salesforce prevents duplication of work.
  • Tracking and monitoring of all calls, allows quick analysis of team and individual productivity.
  • Outbound Calls made by Tenfold get automatically logged into Salesforce as their own individual tasks (as OBC (for Outbound Call)), however, these Tasks cannot be titled from Tenfold (e.g. "Following up on a proposal"). Similarly calls using Tenfold always creates a new task, making tasks previously created (e.g. "Call to make first contact"), either act as (mostly irrelevant) placeholders, or tasks that still require editing to make call notes, (defeating the value of the Tenfold on-call, note-taking feature).
  • When notes are entered into Tenfold, they can be instantly logged into the notes field of the Salesforce Task, however, if the note is longer than the 'Notes' field, this gets transferred to the 'Comments' section of the Task, with no indication that this is where it went. As such call notes can occasionally appear to have not been taken, have gone missing, or just take longer to find.
  • Occasionally 'click-to-dial' does not work on all numbers you might find in a browser window, and at times the Chrome Extension needs to be reset to get things up and running.
  • Tenfold's app doesn't automatically connect the call/task at the Opportunity level within Salesforce, which is where we do the majority of our activity. Instead it requires an extra step on every call.
  • This has definitely helped me monitor my own call volumes and helped me learn the best times to connect.
  • Tenfold has also saved me significant time using the 'click-to-dial' feature.
  • I still remain frustrated that some of the integration with Salesforce isn't as seamless as it could (or imi should) be; however overall it's still a valuable addition to my business tools.
In fairness, this product was rolled out to our entire team, and therefore I have not used other (similar) call tracking software. That said, I have been very pleased with all of the features it does offer, and would be reluctant to change products based on the successes in productivity we've experienced with Tenfold. If anything, we would hope to continue to see improvements in this product, rather than switching to something else.
Tenfold is ideal for offices or businesses with large call volumes. The tracking features and tools for productivity analysis make it a winner for groups, teams, and even individual productivity. On the other hand, single owner/operator, making just a handful of outbound calls a day might not find the features and benefits quite as valuable, and perhaps there are other 'click-to-dial' solutions that would work as well.