Why You Should Try Tenfold
August 23, 2017
Why You Should Try Tenfold
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Tenfold
Tenfold is being used to help sales reps get an accurate representation of the current customers (hospitals) that we work with in the industry. We call customers who have existing business to ensure that they are happy. We also prospect new business by getting in touch with customers generated by leads on Salesforce. Tenfold tracks the amount of time we are on the phone with customers which helps depict what calls are being tracked for the day. The longer you can keep a customer on the phone, the more information you can extract. We use Tenfold for the sales department. Many of the other departments do not use it. I use it specifically to touch as many customers as possible. The more interaction you have with customers throughout the day, the better you can offer a solution to solve a specific pain point for the business.
We tend to have goals set for sales reps to hit a certain amount of calls a day so that makes Tenfold very attractive because it creates an adrenaline rush in the work environment that is very healthy.
We tend to have goals set for sales reps to hit a certain amount of calls a day so that makes Tenfold very attractive because it creates an adrenaline rush in the work environment that is very healthy.
- It tracks the amount of time you have with each customer. It lists the specific phone number that you called and will give you detailed information of how long that calls last.
- If you're conducting analysis of how many calls it takes to convert a customer, this tool can be helpful in doing so.
- We generally like to say that when making calls to customers, the longer the customer is able to be on the phone, the better the call can be at addressing pain points to offer our solutions.
- Tenfold has been doubling up our calls for the last month. It has prevented us from accessing our information in a timely manner.
- In the past, we have had a misrepresentation in call time. It will double, sometimes even triple, our call times.
- If an incoming call has made its way through our sales line, we do not always have a number on file to give them a call back.
- The more customers you call, the better you can access their needs to offer solutions.
- We're able to track the amount of potential customers we speak to by the minute.
- ROI can be driven by the amount of customers we convert after making the first call. This will create revenue for the business and a lasting bottom line for the future.
Since I've started with the company >1 year ago, we have only used Tenfold. What I've heard from my peers is that Tenfold has been around the business for >3 years. We are a smaller company but we are growing rapidly. We are the type of company that will stay loyal to a vendor/product if we believe their services are the best in the market for an affordable price.