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Increase telesales rep efficiency
August 30, 2017

Increase telesales rep efficiency

Alex Pointon | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Tenfold

Tenfold is used by our sales department, mostly allowing business development reps to monitor their call activity in real time, take notes and use the click to dial functionality. This enables the reps to be more efficient, as they recognise a slump in activity much more quickly - and react to it.
  • Click to dial functionality makes a telesales job easier - when the number is formatted correctly.
  • Live call count.
  • Visibility.
  • Not all features are available outside of the US.
  • Integration with Salesforce is not perfect.
  • Tenfold increases work efficiency of telesales reps.
No experience with alternative products.
Tenfold is perfectly suited to an outbound telesales agent, improving the speed at which they can work (using click to dial, and inline note taking), as well as allowing a greater understanding of their outbound activity using the live call count function. It may be less appropriate to a sales rep who places less emphasis on call count/time etc.