Easy and effective to use
Overall Satisfaction with LivePerson CTI Platform (Tenfold)
There are many pros to using Tenfold. For example, we are able to easily write notes while on the phone with clients - this is great to be able to go back and see what was discussed. We can also link new opportunities right from the Tenfold pop up - all our notes save directly into the opportunity in SalesForce, which means nothing is lost in translation. It is a great tool for accountability and organization.
Pros
- productivity metrics
- saves notes from conversations with clients
- link sales opportunites
Cons
- Sometimes can be delayed
- Organizing notes from phone calls

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