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Tenfold Review: "Love this software!"
https://www.trustradius.com/contact-centerTenfoldUnspecified7.971101
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August 13, 2018

Tenfold Review: "Love this software!"

Score 8 out of 101
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Verified User
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Overall Satisfaction with Tenfold

Tenfold is being utilized by our entire organization, although I am in the sales department and primarily use it on a daily basis, making calls to clients and tracking incoming calls. The click to dial feature allows us to make more calls and to better understand where and when our time is best spent on the phone.
  • Click to dial is a fantastic feature that enables you to never have to pick up the phone again!
  • The tracking allows you to manage yourself and your team at the same time.
  • Customer service is excellent!
  • On occasion, the notifications can be disruptive.
  • It has increased call volume and in turn the number of sales we are able to make each day/month.
The click to dial feature allows me to quickly make a call from my computer screen (fantastic!), but the notifications continue popping up throughout my call with all of the other incoming calls. This can be intrusive and disruptive into what I'm doing. The tracking system allows us to manage multiple levels of call volume within departments.